NOC - telecommunications technician at TessPay | Torre
NOC - telecommunications technician
trending_up Invest in Torre
TessPay

NOC - telecommunications technician

TessPay
Posted by
J
Melissa Ricardo Hoyos
star_border star_border star_border star_border star_border
star star star star star
(609) info
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD2k - 3k/month
Non-negotiable
location_on
Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
Posted about 4 years ago

Responsibilities

We are looking for a NOC (Network Operations Center) technician to cover USA time zones in a follow-the-sun support system. The candidate would be part of a virtual team that monitors and supports systems including VoIP, SMS, SBC, and billing. The role supports internal and external customers. The candidate must have an all-around system administrator, networking, and customer support knowledge set. This position requires working in shifts (not at the beginning but maybe in the future) and working on weekends and outside business hours when needed (for updates and maintenance). The candidates should pay their health insurance, retirement fund, and professional risk insurance to be hired. If the candidate is located in Venezuela or Cuba, they must pay extra insurance. ◽ Responsibilities: - Monitoring VOIP and SMS infrastructure. - Providing technical support to clients and colleagues. - Responding to tickets from external and internal clients and prioritizing and allocating tickets. - Solving issues in voice and SMS traffic. - Assess and document issues and solutions for VoIP and SMS traffic. - Assist customers in configurations and platform setup. - Ensure that the infrastructure is available and functions properly. - Escalate issues to the right persons in 2nd and 3rd level support. - Announcements of maintenance windows. - Interacting with clients. - Interact with service team and 2nd and 3rd level support. ◽ Requirements: - Understanding the basics of VoIP and SMS protocols. - Understanding and basic knowledge of networking and IP technic. - Technical bachelor’s degree (is an advantage). - 1+ years of experience with monitoring tools. - 1+ years of experience with support tools. - MS Office knowledge. - Ability to work in shifts (not at the beginning but maybe in the future) and to work on weekends and outside business hours when required (for updates and maintenance). - Basic knowledge of Wireshark or other tracing software. - Ability to debug traces. - Ability to Debug network traffic. - Networking and switching knowledge are a plus. - Be fluent in spoken and written English. - Have everything needed to work virtually including stable internet access, an up-to-date computer system, and a suitable workspace. ◽ Selection process: Tesspay is using Agile Recruitment for this process. You can find the steps you will take below: - Step 1: You will answer 4 quick screening questions (6 min). - Step 2: You will do a Torre Testing & Certification session to validate your skills (60mins). (We will send you the link to this session via Torre Messenger as soon as the recruiter confirms that you fulfill the requirements for this job opening. This usually happens in less than 24 hours). If you are one of the top-ranked applicants after the Torre Testing validation, you will proceed to the next step. - Step 3: Milena Bejarano, Tesspay Project manager, and Edward Chase, Tesspay CTO, will perform a tech interview with you (40 mins). - Step 4: Job offer (30 mins).
This job post is closed.