Collections Agent at Redial BPO | Torre
Collections Agent
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Redial BPO

Collections Agent

Redial BPO
Emma
Emma
You'll drive financial solutions & empower clients' success.
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Full-time

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Downtown Tijuana, 22000 Tijuana, Baja California, Mexico
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Posted 6 months ago

Requirements and responsibilities

Job Description🌟 Join Our Collections Team in Tijuana! 🌟 We are looking for enthusiastic and collections-driven Outbound Call Center Agents to join our dynamic team! Agents are responsible for making outbound calls to consumers that are in debt with a single or multiple clients. Following strict opening scripts based on FDCPA compliance guidelines, agents are tasked to review each consumer’s account and provide the best options to begin working on their debts. Negotiation, active listening and critical thinking skills are key to the success of this activity, since they do face rejection constantly, the task is to build rapport and have the consumers engaged long enough in the call to provide payment plan or settlement options.ScheduleMonday to Thursday: 5:00 am to 3:00 pm, Fridays: 5:00 am to 9:00 amKey ResponsibilitiesOutbound calls to consumers and verify right party contacts.Receive transfer calls from agents stationed at an office, to handle consumers assigned to Mexicali branch.Review and validate account delinquency dates and principal balances.Follow compliance-approved scripts when communicating with applicants to ensure they are FDCPA compliant.Update important account information.Conduct follow-up calls for consumers that are not willing to make payments in the moment.Handle rebuttals and overcome objections to collect payments on the spot or postdate them.Provide accurate notes and exhaust all efforts towards settlement offers based on client guidelines.Qualifications/ExperienceAt least 1 year of call center experience (required).Previous financial services, collections, or cold call sales experience preferred. (6 months – 1 year experience)SkillsStrong verbal and written communication skills (English required; bilingual preferred).Ability to follow structured scripts while building rapport.Strong collections and negotiation skills.Proficiency with Microsoft Office Suite and CRM systems.Strong attention to detail and compliance.Ability to work independently and meet daily, weekly and monthly collection targets.BenefitsCaja de ahorroDescuento de empleadosOpción a contrato indefinidoPrograma de referidosAll suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.
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