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Posted 7 months ago
Requirements and responsibilities
Your responsibilities will include:Client Onboarding: Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.Relationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.Project & Stakeholder Management: Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.Presentations & Training: Lead engaging training sessions and business reviews with senior professionals.Issue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency.Insights & Feedback: Gather client feedback to drive continuous improvement and contribute to product development.Retention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.What we are looking for:Experience: 3+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.Professionalism: Polished communication and presentation skills in both German and English, with the ability to confidently engage senior legal professionals.Legal Expertise (Nice to Have): A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs.Tech-Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs).Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment where you will help build processes rather than simply follow a pre-existing playbook.Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests.Responsive & Reliable: Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication.Global Collaboration: Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including the US).What you can look forward to:The opportunity to work with cutting-edge technologies in the legaltech and AI spaceThe ability to work remotely within a global company Competitive salary and incentivesOpportunities for professional growth and career advancementA supportive and collaborative company culture that values your contributionsThis is important to us: DeepJudge is an equal opportunity employer, and we value diversity. If this role ignites a spark in you, but you're concerned about not meeting every requirement, we encourage you to apply anyway – Just make sure to explain why you'd be a good fit.AI disclaimer: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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