Product Support Analyst
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Full-time
USD75.4K - 100K/year
~COP150M - 200M/year
+ Equity
+ Bonuses
Posted about 3 years ago
Responsibilities
Founded in 1974, CMiC is a leading provider of enterprise and field operations solutions for construction and capital projects companies. They have experienced significant growth and constantly upgrade their platform to meet the changing needs of the industry.
CMiC is seeking a Product Analyst to provide support and assistance to customers using their software. The role involves analyzing customer issues, replicating problems, and communicating with internal teams to resolve issues. The ideal candidate should have excellent communication and problem-solving skills, be detail-oriented, and have a passion for exploring new software.
Responsibilities:
- Answer client queries and provide basic direction and training on common issues
- Triage product queues and prioritize issues according to their severity
- Conduct web meetings with customers to gather information or provide assistance
- Test and duplicate issues to document and demonstrate problems to other teams
- Participate in project and team meetings, collaborating with team members
- Contribute to the Knowledge Base to assist with issue resolution
- Provide feedback to Product Managers and supervisors
- Facilitate communication between team members and Product Groups
- Previous technical support or customer service experience is preferred
- Ability to work in a fast-paced environment and adapt to changes
- Strong work ethic, positive attitude, and ability to work well in a team