Lifestyle Concierge - English, Mandarin, Cantonese Speaking - Singapore at Ten Group

Ten is the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes. As a Lifestyle Manager at Ten, you will use your knowledge, contacts and know-how to deal with interesting and often complex requests. You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. Responsibilities: - Have an in-depth understanding of your members’ lifestyle needs, interests and requirements - Establish clear, detailed and thorough briefs from members - Manage members' requests on the phone - Research the best options to meet and exceed the lifestyle requirements of the member - Always go above and beyond on your members’ requests - Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service - Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member - Ensure members’ expectations are managed within the agreed deadlines - Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

Lifestyle Concierge - English, Mandarin, Cantonese Speaking - Singapore

Responsibilities

Skills wanted:

Language(s) required:

About Ten Group:

mission:

www.tengroup.com

Admin access needed