Service Delivery Manager (London) at AND Digital

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. They have been helping organisations build better digital products and stronger digital teams since 2014. They have more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years. As Service Delivery Manager you will play a strategic and pivotal role, managing the end to end relationship between AND Digital and its clients. The Client Account Manager is responsible for monitoring happiness and performance of the project team and acts as point of contact with the client to review performance, satisfaction and discuss future needs. Responsibilities: - Ensure that the service delivered to both clients and AND Digital’s people results in a great experience all round - Manage an average portfolio of 3 clients as you will be required to spend 4 days per week on client site - Build relationships with stakeholders and AND Digital’s people you will be responsible for swiftly resolving issues raised by the stakeholders or AND’s people - Build and source a team for the client, depending on the needs and skills of our people - Manage onboarding, rotation, holidays, training, and working with clients to forecast new requirements - Be the first point of escalation for delivery issues and represents delivery at customer meetings - Manage the NPS, measure performance and client satisfaction on a quarterly basis - Support account growth and relationship development planning - Advise clients on AND’s services and make recommendations that solve their needs

Service Delivery Manager (London)

Responsibilities

Skills wanted:

Language(s) required:

About AND Digital:

mission:

magnet.co/

Admin access needed