Technical Support Engineer, L2 at LucidLink | Torre
Technical Support Engineer, L2
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LucidLink

Technical Support Engineer, L2

LucidLink
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (San Francisco, California)
Posted almost 3 years ago

Responsibilities

LucidLink is a fast-growing startup that is transforming how teams collaborate globally. With a values-led culture and rocket ship growth, LucidLink offers a hybrid work environment and comprehensive benefits. Join us at LucidLink and shape the future of collaboration! Join LucidLink as a Technical Support Engineer (Level 2) and be the primary point of contact for customers, troubleshooting issues and providing technical support. This role offers the opportunity to grow within the team and make an impact on customer support processes. If you have experience in technical support, cloud networking, and a passion for solving impossible problems, we want to hear from you! Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Resolving cases, tracking progress, and providing required follow-up. - Working with other teams to ensure a consistent and high-quality level of support. - Knowing the product inside out and being able to answer customer questions in a wide variety of areas. - Analyzing how customers are using our services and making recommendations based on customer needs, providing feedback to business and development teams.
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