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About the team: Snappr is the world's largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.About the role: As an AI Operations & Strategy Lead, you will play a key role in shaping and optimizing the integration of visual content operations and our AI technology. You’ll lead a team of specialists in delivering high-quality AI-generated visual content, ensuring consistent excellence across outputs. While leading a team, consider yourself as an owner of Snappr and our AI operations, where you will drive continuous improvement by re-engineering processes and identifying new opportunities for increasing efficiency and our bar for quality. This role reports to an Operations Manager.What you'll do:Lead and manage day-to-day operations, ensuring efficiency, quality, and adherence to established processes.Manage and mentor a team of specialists, providing guidance, support, and fostering a collaborative team environment.Initiate continuous improvement in operational processes and policiesDrive and monitor key performance indicators (KPIs) - focusing on efficiency, productivity, and quality - to ensure the team meets or exceeds performance targetsDesign and implement performance improvement plans for team members who require such assistanceAct as a point of contact for escalated issues and provide timely resolutionsCommunicate with Senior Operations Manager/s and Head of Operations to ensure projects are on trackCollaborate with Product and Engineering teams in ideating and testing new features and tools to improve user experience and operational efficiencyUse data to define problems and design solutionsMonitor and produce regular performance reportsFoster a culture of continuous improvement, innovation, and excellence within the operations teamSignals that you are fit for the role:4-5 years of progressive experience in operations, with at least 2 years in a people management or project management role.Experience in effectively leading a team, including overseeing projects or programs from planning to execution.Experience in a startup or high-growth environment is strongly preferred.Demonstrated experience in driving and achieving Key Performance Indicators (KPIs)Strong analytical and problem-solving skillsKnowledge of Google Sheets or Excel would be an advantage.Familiarity with Adobe Photoshop is a plus, but not a hard requirementAdept at using AI tools (e.g., ChatGPT, Gemini)Job benefits:Php 40-60k monthly (including incentives)Transportation allowance provided20% night differential (if applicable)Health Insurance (Day 1 HMO w/ dependents)Free daily mealsPaid Time OffCompany EquityAI disclaimer:We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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