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Responsibilities
✅ Requirements
🚀 You should be able to understand and produce long and complex texts and speeches with detailed descriptions in English.
🚀 Working hours: Monday to Friday from 9:00 am to 6:00 pm.
🚀 The applicant must work in the same timezone as Mexico City.
🚀 Available to accompany the engineer in charge and assist with necessary equipment.
🚀 Have technical knowledge related to software development is a plus.
🚀 Navigate multiple systems and digital tools to serve our customers.
🚀 Experiences in similar roles is a requirement.
🚀 Confidence in working in a virtual environment.
🚀 If the candidate has programming and tech knowledge is a plus.
🚀 Schedule flexibility to work shifts.
🚀 Have experience working in customer service with the following tools: Microsoft Office, Google apps, Slack, and WhatsApp.
✅ Responsibilities
🚀 Deliver customer service, handling the volume of calls, emails, and WhatsApp messages while responding to customers' inquiries and problems in each interaction.
🚀 Build meaningful relationships with our customers by offering custom solutions, consultative assistance, and first-contact resolution to negotiate a positive outcome.
🚀 Navigate a computerized data entry system or other relevant applications.
🚀 Provide training on the use of the platform.
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NetMx is using Agile Recruitment for this process. You can find the steps you will take below:
Step 1:
You will answer 4 quick screening questions [5 mins].
Step 2:
You will do a Torre Testing & Certification session to validate your skills [60mins].
(We will send you the link to this session to the email that you have registered to your Torre account as soon as the recruiter confirms that you fulfill the requirements for this job opening. This usually happens in less than 24 hours).
Step 3:
Adriana Cuevas, Customer Experience Manager, NetMX will interview you [30 mins].
Step 4:
Job offer [30 mins].
This job post is closed.