Director of Customer Service at HelloLesson | Torre
Director of Customer Service
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HelloLesson

Director of Customer Service

HelloLesson
Posted by
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(236) info
Emma
Emma
You will lead a customer service team to optimize processes and ensure student satisfaction
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Full-time

Legal agreement: Employment

Base compensation
USD1.7K - 2.4K/month

+ Bonuses (up to 10% of base compensation)

Negotiable
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Remote (anywhere)
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Posted 6 months ago

Requirements and responsibilities

Requirements: * 8+ years min. of Customer Service Experience. * 4+ years min. of Customer Service Management Experience. Responsibilities: * Managing Team Leaders. * Managing a 50+ Agents. * Running Weekly, and Monthly Team Calls. * Recruitment of new Customer Service Representatives. * Optimization of our Online Toolsets and Reporting. * Ensuring Student Happiness. * Systems for Handling Student Complaints.
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