Director of Customer Service

HelloLesson

Posted by

(450)

Emma

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Full-time

Legal agreement: Employment

Base compensation

USD1.7k - 2.4k/month

+ Bonuses (up to 10% of base compensation)

Negotiable

Remote (anywhere)

Posted about 1 year ago

Requirements: * 8+ years min. of Customer Service Experience. * 4+ years min. of Customer Service Management Experience. Responsibilities: * Managing Team Leaders. * Managing a 50+ Agents. * Running Weekly, and Monthly Team Calls. * Recruitment of new Customer Service Representatives. * Optimization of our Online Toolsets and Reporting. * Ensuring Student Happiness. * Systems for Handling Student Complaints.

Discover your cultural fit with the team

Jobs posted: 16

Candidate review speed: ~an hour

Signalers: 7.3K

User since: May 2025

email verified

Feedback summarized by AI: Applicants who reached late stages reported a professional, quick process. While some found it neutral, others noted a lack of follow-up. However, many expressed frustration over poor communication and serious concerns regarding salary discrepancies.Applicants who didn't reach the late stages reported a great, professional process. While some noted vague communication, others faced issues like repetitive replies. Concerns were raised regarding unresponsive recruiters and potential job scams.

About HelloLesson:

HelloLesson is one of the fastest-growing companies in America, proudly recognized by INC Magazine's INC 5000 list of fastest-growing companies in 2024. We are dedicated to revolutionizing online education by connecting students with expert instructors in various fields. At Hello Lesson, we foster a fun, dynamic, and drama-free workplace where creativity and collaboration thrive.

mission:

Connecting students with certified private lessons across North America and Europe through niche education platforms.

Job benefits for full-time members:

Reputation:

(450)

Jobs posted: 19

Candidate review speed: ~an hour

Signalers: 7.4K

www.hellolesson.com

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