Fulcrum Pvt Ltd is looking for a Microsoft D365 Practice Manager for our leading client.
Looking for a Microsoft D365 Practice Manager with at least 15 years of work experience, including at least 5 years in MS Dynamics practice development. The candidate will lead the strategic growth, delivery, and thought leadership of the firm's Dynamics 365 consulting practice, focusing on end-to-end project leadership, team development, and client relationship management. Key responsibilities include meeting revenue targets, overseeing project delivery lifecycles, driving pre-sales efforts, recruiting, mentoring, and evaluating junior staff, developing functional templates and best practices, and staying abreast of D365 product advancements to deliver successful client solutions across finance, supply chain, and customer engagement.
Key Responsibilities:
Practice Leadership & Strategy:
* Define and implement strategic direction for the D365 practice, focusing on growth, scalability, repeatability, and meeting agreed revenue targets.
Project Delivery & Management:
* Lead end-to-end D365 implementation projects, including design, configuration, testing, training, and post-go-live support.
Client Engagement:
* Manage client relationships, understand their business challenges, and ensure successful delivery of D365 solutions aligned with strategic objectives.
Pre-Sales & Business Development:
* Actively participate in pre-sales activities, contribute to proposals, and identify new business opportunities.
Team Management & Mentoring:
* Recruit, mentor, coach, and performance-manage junior team members and other consultants, fostering a collaborative and high-performing team culture.
Functional Expertise:
* Champion functional best practices, lead the design of sector-specific templates, and provide guidance on data migration and integration strategies.
Product Knowledge:
* Stay current with the Microsoft Dynamics 365 product roadmap, new releases, and enhancements to provide optimal client solutions.
Methodology & Quality Assurance:
* Ensure all consultancy adheres to the firm's project methodology and ISMP (Information Security Management Policy).
Essential Skills & Experience:
* Deep D365 expertise with extensive experience in end-to-end implementations of D365 for Finance and Operations (F\&O) or other D365 modules.
* Strong analytical, problem-solving, and business process mapping skills.
* Proven ability to lead and motivate diverse teams, cultivate collaborative environments, and grow talent.
* Excellent written and verbal communication, presentation, and interpersonal skills for effective client interaction at all levels.
* Expertise in managing numerous complex, time-sensitive projects with shifting priorities.
* Practical knowledge of D365 integrations, data migration, and the broader Microsoft platform.
Preferred Qualifications:
* ServiceNow Certified System Administrator / Implementation Specialist.
* Experience with other ITSM or ITAM tools.
