Location: Remote (LATAM preferred).
Type: Full-Time.
Reports to: CFO.
About the Role:
We are looking for a Strategic Operations Lead to help us scale with clarity, quality, and confidence. You won’t manage every project — you’ll build and optimize the systems that empower our teams to deliver great work, consistently and efficiently.
This role is ideal for a strategic operator with a systems mindset and a strong background in delivery operations, cross-functional leadership, and remote collaboration.
What you'll do:
* Design and implement systems that support reliable, high-quality project delivery.
* Optimize coordination across Sales, Finance, and Delivery to ensure scope, pricing, and capacity are always in sync.
* Shape team structures, career paths, and operational workflows.
* Set up and evolve the toolstack (Notion, internal trackers), to keep operations visible, efficient, and scalable.
* Level up Ops and HR as strategic partners through coaching, systems, and shared ownership of outcomes.
* Lead planning cycles and support real-time execution with clear frameworks, KPIs, and accountability.
Key Responsibilities:
* Build scalable processes across delivery, staffing, QA, and tooling.
* Align pricing, scope, and capacity with Sales, Finance, and Delivery.
* Lead system implementation and change management efforts.
* Define org structures, role clarity, and career paths as we scale.
* Enable Ops and HR functions to support strategic goals.
* Drive visibility into project health, margin, and team performance.
Must have Skills and Experience:
* 5+ years in Operations, Strategy, or Program Management.
* Experience leading cross-functional systems across departments.
* Advanced English (written and spoken).
* Experience in a fully remote company.
* Strong analytical, communication, and implementation skills.
* Comfortable working remotely with GMT-6.
What We Offer:
* 100% Remote Work
* 10 Days PTO + 10 Paid Holidays
* Your Birthday Off (Paid)
* 2 Paid Sick Days
* Quarterly Team Activities
* Career Development Plan
Compensation:
Monthly salary: Based on experience and region. Please share your expectations in the application.
Our Company Expectations:
At bylittle, every team member is expected to:
* Live our mission and embody our values.
* Model collaboration, inclusion, and continuous learning.
* Commit to psychological safety and client trust.
* Maintain high standards in internal and client-facing work.
* Embrace feedback as part of everyday growth.
