Software Support Specialist at CannonDesign | Torre
Software Support Specialist
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CannonDesign

Software Support Specialist

CannonDesign
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD44k - 48k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• Deliver web-based training while anticipating areas of difficulty utilizing analytical and troubleshooting skills. • Develop an extensive working knowledge of the FOScore software to provide technical support to staff and our clients. • Train and support end users of our FOScore software application via phone and remote access. • Troubleshoot, diagnose and resolve routine Windows and network connectivity problems. • Learn and incorporate industry knowledge along with specific application usage principles into training and support activities. • Prepare routine end user and support staff instructions and assist in the development of training and orientation materials. • Create custom reports using Crystal reports and SQL Server Reporting Services (SSRS). • Analyze and make recommendations regarding application enhancements, user support needs and improved customer satisfaction. • Coordinate new customer implementations, providing effective training to maximize use of the software. • Assist in the testing of new software releases.
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