What You’ll Be DoingFacilitate live training webinars that create value and help customers recognize successCreate engaging training resources such as webinar presentations, eLearning certification courses, infographics and videosDevelop and grow a thorough understanding of Loopio’s products and servicesKeep all Customer Education content accurate and up-to-dateEnsure a smooth customer experience and consistency between the various tools used for Customer EducationManage and record customer live training webinar attendanceLeverage Loopio’s Learning Management System to develop a consistent webinar cadence, track customer attendance and arrange follow-up communicationsPartner Loopio’s Product Design and Product Marketing team to be aware of all new product releases and ensure training resources when applicable to customer learning journey are consistently updatedConstantly seek out expertise from the RFX community to share with our customersWork with internal stakeholders across CX to develop an understanding of Loopio’s customer training needsWhat You’ll Bring to the TeamYou have a background in adult education, training, enablement, or communicationsYou have experience with educational tools such as course authoring, video editing and graphic design softwareYou are comfortable and confident when speaking in front of a large audience with experience in conveying information in a simple and understandable wayYou are highly organized and detail-oriented, with a proven positive track record of managing projects from start to finishYou pay extremely close attention to details, including spelling and grammarYou love to teach and can’t rest without ensuring all supporting documentation is in placeYou routinely demonstrate a strong desire to get things done and get things done rightYou consistently identify opportunities in every problem, challenge, or situationYou are masterful in developing relationships and communicating with peopleYou will contribute to the positive and fun team environment at LoopioYou will bring a collaborative mindset, with a willingness to support and learn from team membersWhere You’ll Work 📍Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workdayWe encourage asynchronous collaboration to effectively work as a global #OneTeam!Why You’ll ♥️ Working at LoopioYour manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversationsYou will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1 with Loopio.We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round. You’ll be a part of an award-winning workplace 🏆 with an opportunity to make a big impact on the business.Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups. AI in Recruitment 👩🏻💻 At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelinesLoopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.
