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Posted 2 months ago
Requirements and responsibilities
Job DescriptionThe People Operations Generalist is a highly trusted, detail-oriented operator responsible for the day-to-day execution and continuous improvement of People Operations at a fully remote, distributed company. This role owns core HR operations, compliance, systems, benefits, onboarding/offboarding, vendor management, and recruiting coordination/support. The role partners closely with leadership, Finance, and external vendors to ensure a seamless employee experience, strong compliance posture, and scalable people infrastructure.When teams can operate with clarity and move faster, businesses can reinvest confidently in their people, partners, products, and long-term growth.The OpportunityRevenue isn't real until you get paid, but most finance teams are still collecting the hard way: spreadsheets, scattered data, disconnected systems, and manual follow-ups. Tesorio's AI-powered Connected Financial Operations Platform automates AR and streamlines order-to-cash workflows so businesses can get paid faster and reinvest in growth sooner.Finance teams spend less time chasing invoices and more time unlocking working capital and driving strategic growth — and our customers see tangible impact in both productivity and financial performance. On average, customers see a 30% reduction in DSO and a 3x improvement in collections efficiency.Tesorio's platform is trusted by leading companies like Plaid, Box, and Veeva Systems, and ranked highly by users for transforming AR and financial operations. We closed our Series B investment, backed by top investors and seasoned finance leaders. We're growing rapidly with companies around the world — and now we're looking to hire a People Operations Generalist in Latin America to help scale our vision of reinventing how financial operations work for every business.We are proudly a distributed team spanning multiple countries, committed to flexibility so you can do your best work wherever you are.Job DescriptionThe People Operations Generalist is a highly trusted, detail-oriented operator responsible for the day-to-day execution and continuous improvement of People Operations at a fully remote, distributed company. This role owns core HR operations, compliance, systems, benefits, onboarding/offboarding, vendor management, and recruiting coordination/support. The role partners closely with leadership, Finance, and external vendors to ensure a seamless employee experience, strong compliance posture, and scalable people infrastructure.People Operations & Employee LifecycleOwn and execute all employee lifecycle processes including onboarding, offboarding, performance review cycles, job changes, leaves, and terminationsManage benefits administration including open enrollment, vendor coordination, employee support, and compliance documentationServe as first point of contact for employee HR questions, concerns, and complaints, escalating when appropriateMaintain accurate employee records, documentation, and workflows across HR systems and toolsPartner with Finance on compensation reviews, payroll, and auditsProvide support during the recruiting process (i.e. scheduling interviews, ensuring candidates move through the pipeline)Compliance & Risk ManagementOwn HR compliance across all operating states, including: State registrations, account maintenance, and closures, unemployment insurance and withholding accounts, leave programs (e.g., FAMLI, state-specific programs), I-9 completion, background checks, and required filingsMonitor the virtual mailbox and virtual phone line, triaging and responding to actionable requestsManage and respond to tax and government correspondence, employment verification requests, and compliance inquiriesEnsure all policies, contracts, and required notices are current and properly storedSystems, Tools & IT CoordinationOwn user provisioning and deprovisioning across HR and general company toolsCoordinate laptop ordering, security, wipes, and access changesMaintain system permissions, admin access, renewals, and vendor relationshipsLead documentation cleanup and process standardization in Notion and internal knowledge basesVendor & Program ManagementOwn relationships with People Ops vendors and partners, including contracts, renewals, billing, and access managementManage employee programs and perks such as swag, snacks, recognition programs, and employee experience initiativesTrack upcoming renewals and contracts to ensure continuity and cost controlRequired Qualifications4 - 7+ years of experience in similar rolesDeep knowledge of U.S. employment compliance, multi-state operations, and HR systemsExperience supporting fully remote, distributed teamsStrong operational rigor, attention to detail, and ability to manage sensitive informationComfort wearing multiple hats in a fast-moving startup environmentExperience with HRIS, payroll, ATS, and IT admin tools (e.g. Gusto, Deel, Lever)Excellent written and verbal communication skillsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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