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Posted 6 months ago
Requirements and responsibilities
About Us:
JetBack is a flight price tracker application focused on automated savings for its customer base. As we scale, we're looking for a highly reliable Virtual Assistant to help with operational tasks and customer chat support. You’ll work closely with our team, using detailed SOPs and tools to deliver consistent, high-quality support.
Responsibilities:
- Respond to customer inquiries via chat/email using templates or SOPs
- Execute repetitive admin tasks as per SOPs
- Identify and flag any issues or inconsistencies in SOPs
- Attend regular check-ins and team calls when needed
Ideal Candidate:
- Based in LATAM with stable internet and work setup
- 1+ year experience in admin or customer support roles
- Excellent written English and attention to detail
- Ability to sign a Non-Disclosure Agreement (NDA) as part of our onboarding process
- Prefer candidates who have the ability to work with a macOS
- Comfortable using SOPs and following structured workflows
- Familiar with tools like Google Workspace, Slack, or similar
- Self-managed, reliable, and communicative
Compensation:
- Competitive hourly rate (based on experience and agency model)
- Flexible schedule with consistent workload (part time hours to begin)
- Long-term potential for the right candidate
Optionally, you can add more information later (benefits, pre-screening questions, etc.)