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Posted 6 months ago
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Requirements and responsibilities
The roleAs a Senior Engagement Manager, you will partner with Chooose's enterprise customers in the transportation and logistics sectors, enabling customers to build and operate their decarbonization programs. In close collaboration with the Chooose Customer organization, you will own day-to-day relationships with our largest customers in your assigned region, supporting customers across their entire experience with the Chooose platform, from implementation to solution go-live and beyond.What you'll doManage a portfolio of enterprise customers in aviation, shipping, and logisticsBuild working relationships with stakeholders across customer organizations (Sustainability to Product teams); serve as their primary advisorMaster each customer's decarbonization program and objectives; direct their use of the Chooose platform to meet those targetsLead complex software deployments of decarbonization programs (SAF, carbon offsets, removals) with support from Technical Implementation Manager and internal resourcesIdentify customer needs and expansion opportunities; qualify and advocate for these internally with structured product feedbackCoordinate with internal teams to deliver program objectives on scheduleBalance commercial growth with Chooose's standards for high-integrity climate actionImprove processes across Technical Implementation, Customer Operations, and Customer SuccessStay current on carbon requirements and market trends affecting customers and target sectorsWhat you'll bring to the tableBachelor's or Master's degree from accredited institution (hard sciences preferred)5-10 years in SaaS implementations, enterprise project management, or business consultingExperience with carbon markets, fuel markets, or carbon accounting (preferred)Technical capability with complex SaaS solutions; API integrations and enterprise software experience (preferred)Strong presentation skills for technical and commercial discussions with external stakeholdersSelf-directed problem solver who takes initiativeFlexible with work hours for global customer supportAvailable for frequent travel on short noticeFluent in both English and Spanish (written and verbal)Must be based in one of the following states: Massachusetts, New York, Pennsylvania, Maryland, Florida, Montana, Illinois, TexasThe interview processAt Chooose, we prioritize transparency throughout our interview process. If your qualifications look like a fit, we’ll begin with a few introductory conversations where you'll have the chance to discuss your experience and learn more about our company. The second phase varies depending on the role and will most likely involve a practical exercise so you can show your work. The third and final phase consists of a one-on-one conversation with a member of our executive team. The process should take approx. 3-4 weeks. While we strive to keep to this timeline, the occasional adjustment may occur; we’re focused on ensuring for enough time to get to know one another.Pay, perks, & moreWe offer a competitive salary, a comprehensive benefits package including medical, dental, and vision insurance, voluntary 401k contributions, paid parental leave, a robust PTO package, the option to participate in our employee equity program, flexible work hours, and access to 'Spaces' coworking space.We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply.Compensation will be based on experience and skill, commensurate with market rates, and will include both salary and equity in Chooose.Chooose is an equal opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment to our employees and welcome input from candidates and employees on how we can enhance our inclusiveness.Prerequisite for Employment: Chooose may request to conduct background checks on prospective applicants to verify the information provided in the CV, transcripts, and other documentation. This background check may be carried out by our partner and will not be conducted without the applicant's prior consent. Prospective applicants will receive more information about this.
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