Job Description🌟 We're Hiring: Senior Operations ManagerIMPORTANT WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH📋 Job InformationJob Title: Senior Operations ManagerLocation: South AfricaJob Status: Full TimeWork Schedule: 8:00 AM – 5:00 PM PSTCompensation: $2,500 USD per monthTarget Start Date: ASAP🧩 Role OverviewAbout the Client:The company is a U.S.-based service organization supporting founders and leadership teams through high-touch operational and delivery supportIt operates in a fast-paced, performance-driven environment with multiple active clients and ongoing service delivery workflowsThe organization is focused on operational excellence, process consistency, and scalable service deliveryThe team works remotely across multiple regions and prioritizes accountability, clear communication, and execution qualityAbout the Role:We are hiring a Senior Operations Manager to own the day-to-day execution and success of the client delivery engineThis role is responsible for driving efficient search execution from intake to hire while maintaining quality, timelines, and professional communicationYou will lead recruiters and account managers, ensure SLA adherence, resolve delivery bottlenecks, and maintain high client satisfactionThis is a leadership and execution-oversight role, not an individual contributor position🔑 Key ResponsibilitiesClient Delivery & SLA Ownership Own all active searches across client accountsMonitor timelines, shortlist quality, and pipeline healthEscalate and resolve delivery issues or underperformanceEnsure delivery remains aligned with client expectations and internal KPIsTeam Leadership & PerformanceLead weekly delivery huddles with recruiters and account managersCoach team members on communication quality, standards, and executionPartner with operations leadership on accountability and corrective actionsProcess Execution & OptimizationEnforce adherence to delivery playbooks, SOPs, and quality standardsIdentify bottlenecks and propose workflow or tooling improvementsMaintain delivery discipline without micromanagingReporting & CommunicationMaintain a live delivery dashboard including active roles, blockers, and risksProvide weekly updates to leadership on performance and delivery healthSupport capacity planning and future hiring needs🎯 Qualifications & Skills3-5+ years of experience leading service delivery teams in recruiting, staffing, or professional servicesProven ability to drive results through team leadership rather than individual executionStrong operational discipline with the ability to enforce processes and standardsClear, direct communication style with confidence managing multiple stakeholdersExperience resolving operational conflicts and delivery challengesTrack record of improving efficiency, structure, and execution qualityComfortable operating in fast-moving, high-accountability environments🚀 Submit your application today and take the first step toward your next great opportunity!
