Outreach Specialist, Bilingual (English/Spanish) at Mae Health | Torre

Outreach Specialist, Bilingual (English/Spanish)

You'll empower families to access vital maternal care, directly impacting health equity through outreach.
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Freelance
Recurrent
Compensation USD4.5k/month
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Remote (for United States residents)
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Emma of Torre.ai
about 1 month ago

Requirements and responsibilities


Mission-Driven, Impact Forward Turn conversations into care. Help families access the maternal support they deserve.Meet MaeMae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.Digital solutions to address cultural deficits in care are at the forefront of femtech innovation, and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve outcomes for mothers and birthing people while also reducing the clinical costs of care at an impactful scale. See what we're doing at www.meetmae.com and @maehealthinc on Instagram.At Mae, we are: Solution-Oriented – We turn problems into opportunities. Curious – We ask thoughtful questions and learn quickly. Mission-Connected – We center mamas and doulas in everything we do. Adaptable – We move with urgency and adjust as we grow. Data-Driven – We measure what matters. Accountable – We own our outcomes. Transparent – We communicate clearly and honestly.If you care deeply about maternal health equity and want your work to directly impact families, this role is for you.Mae is hiring a Bilingual Spanish-Speaking Outreach Specialist to support enrollment and engagement of eligible health plan members. You will conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through enrollment. This role requires strong communication skills, resilience, and the ability to build trust quickly.This role blends outreach, education, and mission-driven sales. You will introduce eligible members to Mae's services and guide them toward enrollment. Success requires both compassion and the ability to confidently convert interest into action.You will report to the Member Services Manager.What You'll OwnMember Outreach & EnrollmentMake 75+ outbound calls daily to eligible membersEducate members in English and Spanish about Mae's services and doula support.Build trust quickly through culturally responsive, compassionate communication.Address questions and objections with clarity and confidenceSecure enrollment during live conversations whenever possibleGuide members step-by-step through the onboarding processPerformance & ExecutionConsistently meet daily outreach and monthly enrollment targetsPrioritize outreach using internal systems and enrollment goalsDocument all outreach activity accurately in CRM toolsIdentify barriers impacting conversion and communicate solutions proactivelyTeam ContributionShare patterns, trends, and recurring member concernsEscalate operational or technical issues promptlyContribute ideas that improve outreach quality and conversion ratesWhat Success Looks LikeThis role is performance-based. Outreach Specialists are expected to consistently convert eligible members into enrollments while maintaining high-quality, respectful interactions.Minimum 75 outreach calls per dayMinimum 120 new member enrollments per monthConsistent achievement of monthly targetsClear, accurate documentation and follow-throughHigh-quality member interactions that reflect Mae's missionExperience We're Looking ForFluent in Spanish and English, written and verbal1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environmentsProven track record of meeting or exceeding performance targetsComfortable handling high outbound call volumesAbility to work independently in a fully remote settingWhat Makes Someone Successful at MaeYou are:Strong influencing and motivational communication skillsEmotional resilience when handling rejection or sensitive conversationsHighly organized with strong time managementComfortable using Slack, Gmail, CRM systems, and digital toolsQuick learner in fast-moving environmentsPreferredExperience working with Medicaid populations or health plan membersExperience in maternal health, community health, or social servicesWork ExpectationsFully remote, U.S.-based roleFull-time, 1099 contract (LLC preferred)Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ETReliable high-speed internetPrivate, quiet workspace suitable for confidential conversationsThis is a six-month contract with potential for extension based on performance and business needs. High performers may be considered for expanded responsibilities as the program scales.Compensation$4,500 per month, with potential for additional monthly performance bonuses.Mae Health Participates in E-VerifyThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before any employment action is taken.
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