Account Manager at Scandinavian Building Services | Torre
Account Manager
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Scandinavian Building Services

Account Manager

Scandinavian Building Services
Emma
Emma
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Full-time

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Remote (for Canada residents)
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Emma of Torre.ai
 6 months ago

Responsibilities

About the roleScandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. As we continue to grow, we are looking to add an Account Manager in Corner Brook, NL to the Scandi Family!You will be taking care of a mixed client portfolio of 17 sites. Travel will be to Corner Brook, Gander and Stephenville. Business hours are Monday to Friday 6 AM to 2:30 PM with flexibility needed as business needs fluctuate. When not on the road visiting sites, you are welcome to work from the comfort of your own home.What’s in it for you:Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.Growth Opportunities: Tuition reimbursement program for professional development.Stability and Job Security: Continued steady growth, with a strong national presence across Canada and growth into the US.Family First Culture: Family owned and operated business with family friendly events year-round.What your day to day looks like:Reporting into the Regional Director, you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.Site Visits: Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards.Account Management: Creating and fostering strong relationships with key clients and store managers; handling all complaints or issues in a prompt and timely fashion to ensure utmost satisfaction at all times.People Management: Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors, including scheduling, conflicts, hiring, training, performance management, and disciplinary action.What you'll need to succeed:2-3 years in a previous Supervisor or Manager positionValid driver’s license in good standingStrong customer service skills (client-facing role)Excellent proficiency of the English language in both written and verbal communicationAmbitious, enthusiastic, and enjoys working in a fast paced environmentAbility to lead a team while fostering a strong team connection and collaborationReliable and trustworthy with the ability to handle some high pressure stressful situationsWillingness to learn the cleaning industryAdditional Job Details:Must be available 24/7 in case of emergency or client needsiPad, Cell Phone and Computer providedCompany vehicle and fuel card providedOur interview process:20 minute preliminary phone interview with our Recruiter20-40 minute to an hour assessment (depending on optional practice questions or breaks)30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the roleEqual opportunityWe are an equal opportunity employer who values a diverse workplace and welcomes all candidates to apply.
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