IT Support Specialist - Windows & macOS at BCIC Swiss GmbH | Torre
IT Support Specialist - Windows & macOS
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BCIC Swiss GmbH

IT Support Specialist - Windows & macOS

BCIC Swiss GmbH
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Freelance
A project
Compensation EUR30/hour
~USD33.5/hour
Non-negotiable
location_on
Eskilstuna, Eskilstuna, Sweden
Posted 5 months ago

Responsibilities and deliverables

Key Responsibilities: - Provide first- and second-level support for end-user technical issues. - Troubleshoot hardware, software, and network-related problems. - Collaborate with third-party vendors to resolve complex AV and IT issues when required. - Ensure timely communication regarding issue status and resolution. - Maintain accurate and up-to-date ticket documentation for all incidents. - Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber. - Provide basic macOS support for Apple users. - Install, upgrade, support, and troubleshoot printers and computer hardware. - Perform remedial repairs on desktops, laptops, printers, and authorized peripheral devices. - Use diagnostic tools to resolve network connectivity and workstation hardware/software issues. Required Skills: - Strong troubleshooting and problem-solving abilities. - Hands-on experience providing 1st & 2nd line IT support. - Good understanding of Windows environments and basic macOS support. - Ability to work independently in an on-site environment. Requirements: - Valid work permit for Sweden (mandatory). - Several years of experience in a similar IT Support role. - Strong communication and documentation skills. - Local language & English B2 level needed.

Indefinitely open

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