Key Responsibilities: - Provide first- and second-level support for end-user technical issues. - Troubleshoot hardware, software, and network-related problems. - Collaborate with third-party vendors to resolve complex AV and IT issues when required. - Ensure timely communication regarding issue status and resolution. - Maintain accurate and up-to-date ticket documentation for all incidents. - Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber. - Provide basic macOS support for Apple users. - Install, upgrade, support, and troubleshoot printers and computer hardware. - Perform remedial repairs on desktops, laptops, printers, and authorized peripheral devices. - Use diagnostic tools to resolve network connectivity and workstation hardware/software issues. Required Skills: - Strong troubleshooting and problem-solving abilities. - Hands-on experience providing 1st & 2nd line IT support. - Good understanding of Windows environments and basic macOS support. - Ability to work independently in an on-site environment. Requirements: - Valid work permit for Sweden (mandatory). - Several years of experience in a similar IT Support role. - Strong communication and documentation skills. - Local language & English B2 level needed.

IT Support Specialist - Windows & macOS

Emma

Responsibilities and deliverables

Skills wanted:

Language(s) required:

Soma Nur

Soma Nur

About BCIC Swiss GmbH:

mission:

www.bcic-swiss.com/

Admin access needed