AI Automation & Voice Agent Specialist at Uptalent.io | Torre
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AI Automation & Voice Agent Specialist

You'll revolutionize customer experience and operational efficiency through advanced AI automation.
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Full-time

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Emma of Torre.ai
about 2 months ago

Requirements and responsibilities


We are looking for an AI Automation & Voice Agent Specialist to help implement AI-driven customer communication and reservation systems for a fast-growing U.S.-based company.This role will primarily focus on developing and training AI-powered phone and customer interaction systems using existing company data, including recorded calls, text conversations, FAQs, and operational workflows. The ideal candidate will have experience working with conversational AI, automation platforms, and customer service technologies capable of improving response times, reservation handling, and operational efficiency.In addition to the AI automation responsibilities, this person will also support broader marketing initiatives and assist with web and digital-related tasks as needed.Key ResponsibilitiesAI Automation & Customer SystemsDevelop, configure, and train AI-powered phone/chat agents using existing customer interactions and operational dataOrganize and structure company information, FAQs, call recordings, and workflows to improve AI learning and automation accuracyImplement AI systems capable of answering inbound customer inquiries and assisting with reservations/bookingsOptimize conversational flows and customer experience through AI-driven automationIntegrate AI tools with CRM systems, booking platforms, and communication channelsContinuously test, improve, and maintain automation workflows and AI responsesMarketing & Digital SupportSupport marketing automation initiatives and digital campaignsAssist with website updates, landing pages, and general web-related tasksHelp improve digital workflows and customer engagement systemsSupport branding, content organization, and online customer experience improvementsRequirementsExperience working with AI automation, conversational AI, chatbots, or AI agentsFamiliarity with OpenAI/ChatGPT-based tools and AI workflow implementationExperience handling customer service automation or reservation/booking workflowsUnderstanding of APIs, integrations, and automation platformsExperience organizing and structuring data for AI training purposesStrong problem-solving and analytical skillsExcellent English communication skillsAbility to work independently and proactively in a remote environmentPreferred QualificationsExperience with tools such as OpenAI, Zapier, Make.com, Twilio, Vapi, Retell AI, GoHighLevel, or similar platformsBackground in customer experience automation or CRM systemsBasic knowledge of web design, website management, or digital marketingExperience supporting small to medium-sized business operations through automationIdeal ProfileTech-savvy and highly adaptableInterested in AI implementation and business automationOrganized and detail-orientedStrong balance between technical execution and business understandingComfortable working in a fast-paced entrepreneurial environmentMotivated to grow into a long-term strategic role within the companyBenefitsWork for the most exciting companies in the North American Market.Flexible schedules.Work from anywhere.Highly competitive compensation.
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