At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.ResponsibilitiesThe Team Lead assists agents with problems and provides guidance for procedures to resolve traveler issues. Manages phone queues and books airfare, hotel, and ground transportation for corporate reservation clients. Assists in the implementation of new accounts and training of new employees. Must have the ability to do both corporate and leisure and hotel branding familiarity.Make travel arrangements for all corporate customers including Air, Ground and Rail transportation vendors at the lowest possible fare for the customerAssists individual users in successfully booking on corporate and public on-line productsCommunicates with ticketing support for any assistance with ticketing questions and/or instructions.Maintain high level or awareness of all airline rules and regulations, tariffs and other industry requirements and accurately apply this information when making travel arrangementsAddress team and personal queues based on guidelines given by managementFollow company procedures, guidelines, and standards in the areas of customer service, building PNR’s, profiles, ticketing, attendance, accuracy of work, invoicing, etc.Partner with managers, supervisors, other agents, and sales executives regarding client requests, needs, and commentsProject a professional and favorable image of ALTOUR to clientsPartner with supervisor pm all client concerns or other matters of significanceComplete any special projects or other duties as requestedQualificationsProven knowledge of travel industry and 5 years of recent travel industry experience.Must know how to build profilesProficient writing and grammar skillsAbility to communicate with clients, managers, supervisors, and other parties verbally and electronicallyWorking knowledge of Microsoft Office including Outlook, Excel, and Word.Well-developed interpersonal communication and customer service skillsAbility to address and prioritize multiple duties simultaneouslyAbility to identify and solve problems independentlyRegular and dependable attendance and punctuality are requiredPhysical Requirements:Occasional travel may be required.Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push, or otherwise move objects. Sedentary work involves sitting most of the time.Job requires employee to sit for extended periods of time without being able to leave the work area.Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.Typing or otherwise working primarily with fingers.Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.Ability to understand the meanings of words and effectively respond, analyze information, and write reports, comprehend complex issues, and communicate effectively to diverse groups.Job requires employee to perform basic arithmetic accurately and compute rates and percentages.Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.PAY AND BENEFITSOur benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
