Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.This is a 100% Remote opportunity anywhere in the U.S.Position SummaryThe Regional Vendor Management Manager is responsible for the oversight, performance management, and compliance of vendor partners across assigned customer programs. This role ensures consistent, high-quality service delivery, disciplined operational execution, and full alignment with KBS standards through a structured, data-driven governance model.This leader is accountable for driving and continuously improving the commercial, operational, and performance outcomes of KBS Vendor Partners within the defined area of responsibility. The role requires strong leadership, accountability, and the ability to influence vendor behavior to meet contractual and operational expectations.The position enforces vendor accountability through the EAAP framework (Escalations, Attendance, Audits, Projects) and supports the Vendor Partner (EPV) program, with a focus on improving service quality, achieving IVR (KBS Presence) compliance, and enhancing overall customer satisfaction.Success in this role is defined by measurable improvements in service delivery, sustained compliance with vendor performance metrics, and the consistent reduction of operational risk across the portfolio.Essential Duties and ResponsibilitiesResponsibilities may include but are not limited to:Understand and monitor contractually agreed scopes of work and SLA/KPIManage vendor performance using EAAP metrics (Escalations, Attendance/IVR, Audits, Projects)Drive IVR (KBS Presence) compliance and ensure accurate proof of service across all locationsOwn vendor relationships, including outreach, performance reviews, and corrective action plansIdentify and resolve service delivery gaps, including staffing, scheduling, and execution deficienciesSupport vendor segmentation (EPV and tiered vendors) and drive continuous performance improvementTravel within assigned markets to evaluate vendor performance at site and customer levels and conduct one-on-one meetings to drive accountability and resultsPartner with Field Operations and Customer Experience teams to ensure execution and rapid issue resolutionMonitor escalations, audit results, and project completion to protect service quality and customer satisfactionAnalyze performance trends and implement process improvementsEnforce vendor accountability through structured reviews, QBRs, and performance management processesAdditional Duties and ResponsibilitiesAs required by management.Knowledge, Skills, and CompetenciesKnowledgeMulti-site service delivery and vendor performance managementFacility services and janitorial operations preferredIVR systems and service platforms (e.g., Service Channel, Corrigo) preferredSkillsAnalytical and data interpretation skillsStrong communication and stakeholder managementCommercial negotiation and problem-solvingCompetenciesLeadership and accountabilityOperational disciplineAbility to influence vendor behavior and drive resultsEducational Qualifications/Job Experience RequirementsEducationBachelor’s degree or equivalent experience preferredExperience5+ years of experience in vendor management, operations, or facilities servicesBilingual (Spanish) preferredWorking Conditions/Physical RequirementsSchedule: Regular weekly schedule; weekends or holidays as needed.The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
