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8 days ago
Requirements and responsibilities
About LiveKitLiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.About This RoleThis isn't one of those situations where we tack "engineer" onto the back of every role at LiveKit. No. We're actually looking for an engineer*. A rare type of engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support.We say rare because in our experience, most engineers aspire to architect large-scale systems or tackle deeply technical problems. Said differently, most engineers want to have influence over the technology they work on or with. There's nothing wrong with that — we love hardcore engineers, and there are many at LiveKit. But this time, we're looking for a new teammate that wants to have influence over our product and business.If you'd be energized by seeing a developer or team flip a LiveKit integration from staging to production — secretly satisfied in knowing you helped make it possible — you are perfect for this.You'll Thrive Here If You:are an engineer at heart, and don't mind reading more code than you writeare a natural teacher who finds joy in helping others learn and succeedcan break down complex technical concepts in a way that's easily understood by othersenjoy learning new programming languages quickly and prototypingcare deeply about the developer experience and the success of the people building on our platformhave excellent spoken and written EnglishWhat You'll DoSupport and work directly with developers, teams, and companies building with LiveKit, both commercially and in the communityTriage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customersCollaborate and support community efforts, specifically around technical issuesRegularly meet with and follow up with LiveKit customers to ensure their continued success on the platformPartner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversationsWho You AreA practicing engineer with demonstrated ability to build, ship, and debug production softwareComfortable working across an unfamiliar codebase to diagnose and resolve customer issuesA clear written and verbal communicator who can adapt your message to technical and non-technical audiencesCurious, fast-learning, and energized by ambiguityCustomer-focused — you feel the difference between solving a ticket and solving the underlying problemNice to HaveYou've literally done this role beforeExperience working with a community of developersContributions to open sourceYou've built something with LiveKitYou're multilingual — LiveKit has users around the worldOur Commitment to YouAn opportunity to build something truly impactful to the worldContribute to open source alongside world-class engineersCompetitive salary and equity packageHealth, dental, and vision benefitsFlexible vacation policyLiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.
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