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Account Executive — Customer Growth (ANZ)Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo's customers, on Klaviyo's trajectory, and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on expanding the right customers in the right way — driving genuine platform adoption and long-term value.CG AEs own the full expansion sales cycle with existing Klaviyo customers — from identifying whitespace to running discovery, demo, and driving the buying process to close — across Klaviyo's growing product suite including Marketing, K:Service (Customer Hub, Customer Agent, Helpdesk), SMS, and Analytics.The best CG AEs are trusted advisors to their customers, able to close a high percentage of their opportunities, forecast with accuracy, and proactively manage and grow their book of business over time.How You'll Make a DifferenceGrow Klaviyo's revenue within our existing ANZ customer base by introducing and closing new products across Marketing, K:Service, SMS, and AnalyticsActively manage your pipeline and develop a strategy for long-term sustained territory growthSupport the success of your peersExhibit Klaviyo's values of accountability and effortTransform workflows by putting AI at the center, building smarter systems and ways of working from the ground upWho You Are2+ years carrying revenue quota with consistent overachievement, ideally selling MarTech or SaaS solutions into an existing customer base — or a Customer Success background with a strong commercial track record and a genuine appetite to move into a closing roleExperience selling platform or multi-product solutions — you understand how to map customer needs to a broader product suite, not just close a single SKUFamiliarity with Customer Support SaaS platforms (e.g. Gorgias, Zendesk, Freshdesk) and/or SMS marketing is a bonus — but not a requirementExperience selling to Marketing, CX, or Operations personas and solid knowledge of the Ecommerce / Retail / Brands domainA strategic seller — able to map customer goals to multi-product solutions, build consensus across stakeholders, and manage longer, more complex buying cyclesProven ability to work cross-functionally with CSMs, Partners, and internal stakeholders to drive deals and deliver customer outcomesExcited, motivated, and inspired by exceeding goalsEmbrace failure as feedback — not afraid to hear no, and rigorous in your pursuit of improvementStrong growth mindset with a bias toward actionAdept at influencing and relationship building; encouraging, engaging, and energetic with your teamYou've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast — finding ways to make your work smarter and more efficientFull authorisation to work in Australia without any restrictionsBased in Sydney and able to work from our Sydney office a minimum of 3 days per weekKlaviyo in APACWe are starting small but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team.This is your unique opportunity to join us at an very early stage and help to shape our future Klaviyo in APAC.Compensation & Base Pay RangeBase Pay Range in Local Currency: $100,000—$100,000 AUDTravelThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
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