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Responsibilities
As a Senior Coating Advisor you will be responsible for providing technical support to sales teams, customers and stakeholders. Perform physical inspections, condition surveys and oversee product application activities as needed. Conduct technical analysis of product specifications, conduct technical training and presentations, prepare/present technical briefings for customer and company representatives. Prepare inspection reports using digital reporting software and evaluate sales proposals to ensure they are technically accurate and consistent with the organization’s quality and performance standards.This position will work remotely and travel to jobsites when dispatched/assigned projects. Ideal candidate is located in the Gulf Coast region of U.S. or near Monterrey, Mexico, however other geographic locations will be considered.Bring our Hempel products to peak performanceAs a Coating Advisor with Hempel, you’ll be on the front lines working alongside applicators, distributors, contractors, engineers, and consultants to ensure proper use and application of Hempel’s products. Working with our direct customers you will strive to understand their needs, their challenges and provide services that can support and strengthen our coating solutions, to create value that can be monetized.You’ll work closely with a team of Hempel colleagues from Sales, R&D, Customer Care, and other internal functions to deliver exceptional service to the end user.An approachable technical expert for an excellent customer experienceIn this role, you’ll bring our technical documentation – Product Data Sheets – to life by offering technical advisory support on all aspects of our Hempel products. You will be an ambassador for the brand and product lines by effectively communicating the features and benefits of all our products and systems.Work to ensure compliance with most recent Product Data Sheets, guide specifications, relevant technical and industrial standards, working procedures, and best painting/application practicesAccurately collect and record data, prepare work progress reports including testing, analysis, and interpretation of data providing feedback when necessary to relevant stakeholders.Provide onsite training to coatings applicators across major segments and the Hempel’s Sales teams. Educate and persuade customers about the performance of our coating solutions and value of Technical Services.”Educate and persuade customers about the performance of our coating solutions and value of Technical Services.Generates accurate company and customer reports and distributes them in timely manner using corporate reporting tolls to efficiently and proactively communicate issues of importance for the quality/paint consumption/budget/scheduling of the projectUses PPE and technical equipment responsibly and ensures equipment is calibrated, maintained and in good condition; monitors and manages project paint inventory offering timely updates to Sales front/back office to avoid possible shortagesActively participate in internal and external Technical Services strategy activities by conducting surveys, troubleshooting issues, and finding resolutionsHere’s what we you need to be successful in this roleHigh school diploma/Bachelor degreeMinimum 5+ years of experience in Coating IndustryEnglish business proficiency (oral and written)MS office basic levelGeneral computer literacyWilling to travel extensively (up to 80%, domestic and international) and with flexible schedulesSpanish an advantageMarine coating experience is a plusNACE certification is a plusWhat is in it for you?Medical, dental and vision insurance coverage options that begin on your first day of employment Flexible HSA and FSA options to manage healthcare and dependent care expenses12 paid holidays15 vacation days to start 6 personal daysPaid leave for jury duty and bereavement401(k) plan options with immediate company match and full vesting from day oneBasic life insurance, short-term and long-term disability coverage for the unexpected Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life’s most important moments.A strong flexibility policy making you thrive both in your job and privatelyWe are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.Must be legally authorized to work in the U.S. without sponsorship.Direct applicants only; agency submissions will not be considered.
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