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Istation (same as Amira Learning) seeks a Senior Manager, Support Operations (AI & BPO) — Remote-US.Amira's Support function is small; the BPO partner is mid-onboarding; and the chatbot needs work. We are hiring a Senior Manager, Support Operations to own end-to-end frontline support — Tier 0 (our AI chatbot) and Tier 1 (our BPO team) — and to operate the whole thing as an AI-native function.We are not hiring a BPO manager who is curious about AI. We are hiring someone for whom AI is the substance of the work — writing prompts, building agent-assist tooling, analyzing tickets at scale, integrating systems with MCP, and continuously improving how our chatbot deflects and resolves.Key QualificationsYou have built and shipped AI-powered support tooling that real people use — agent-assist features, LLM-powered ticket analysis, chatbot improvements, or similar.We will ask you to walk us through what you built and how.You can have a direct conversation with a frustrated customer or district administrator without losing your composure.
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