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Responsibilities
Zelh is a fast-growing, passionate outsourcing company.Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!We’re looking for an experienced Account Manager with a strong background in U.S. freight brokerage. The ideal candidate should have experience managing a book of customer accounts, handling day-to-day operations, maintaining and growing customer relationships, and taking ownership of account performance, revenue, and profitability. Strong communication, relationship management, and business development skills are important, along with a solid understanding of U.S. freight brokerage operations.Key ResponsibilitiesManage a portfolio of customer accounts as the main point of contact and build strong, long-term relationships.Identify opportunities to increase volume, add new lanes, and expand services within existing accounts.Lead regular account reviews, discuss performance and pricing, and proactively address customer needs.Handle escalations from start to finish and proactively prevent operational issues.Oversee carrier booking, load coverage, tracking, and exception management.Build and maintain a reliable carrier network, negotiate rates, and protect account margins.Ensure accurate load information, statuses, and documentation in the TMS.Review carrier invoices, collect PODs, resolve discrepancies, and ensure accurate handoff to billing.Job requirements5+ years of experience in U.S. logistics, freight brokerage, or freight forwardingDirect experience in Account Management / customer-facing rolesProven experience managing carrier relationships and negotiating ratesExcellent English communication skills, both written and verbalStrong TMS proficiency and attention to detailAbility to take ownership of results and account performanceComfortable working Pacific Time hoursReliable internet connection and a quiet remote workspaceWorking conditions:Working schedule: Monday - Friday, 6am-3pm PSTWork mode - remoteCompetitive Salary in USD10+ business days of paid time offEquipment providedA supportive teamRemote eligibilityJoin our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
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