DescriptionJob Title: Healthcare Appointment Setter & Sales Specialist [AR-U]Position Type: Full-timePay Rate: $6–$7 USD/hour, depending on experienceWork Schedule: Monday–Friday | 8:00 AM–5:00 PM EDTClient Overview & Job SummaryOur client is a growing U.S.-based wellness and aesthetic healthcare practice dedicated to helping patients improve their confidence, health, and quality of life through personalized treatments and exceptional patient care.They are looking for a confident and results-driven Healthcare Sales & Appointment Setting Specialist to engage prospective patients, follow up with leads, and convert inquiries into booked consultations.This is primarily a sales and conversion-focused role, with administrative and patient support responsibilities as a secondary focus.The ideal candidate has proven experience in outbound calling, cold calling, lead follow-up, appointment setting, and sales conversion. You should be comfortable speaking with a high volume of leads, asking effective questions, building rapport, handling basic objections, and confidently guiding conversations toward booking an appointment.Consistent follow-through is essential. You will be expected to take ownership of leads, document interactions, schedule next steps, and continue following up until the lead books, declines, or is appropriately moved into nurture.Experience in healthcare, wellness, aesthetics, or medical spas is a plus, but strong phone-based sales and conversion experience is the priority.ResponsibilitiesSales, Outbound Calling & Appointment Setting — Primary FocusMake a high volume of outbound calls to new and existing leadsFollow up with leads consistently through phone, text, and CRMBuild rapport, ask effective questions, and identify patient needs and interestsClearly communicate services and guide prospective patients toward booking consultationsHandle basic questions, hesitations, and objections confidently and professionallyMaintain consistent follow-up until leads book, decline, or move into nurtureDocument call outcomes, next steps, and follow-up activities accurately in the CRMWork toward appointment-setting, conversion, and outbound activity goals or KPIsPatient Engagement & Re-EngagementReconnect with previous or inactive patients through outbound follow-upFollow up with patients who inquired or attended consultations but did not move forwardShare relevant promotions, treatments, and special offersConduct patient follow-ups and support positive patient experiencesBuild relationships that encourage repeat visits and referralsPatient & Administrative Support — Secondary FocusAnswer incoming calls and assist with patient inquiriesSupport patient intake and collect required informationSend and follow up on consent forms, waivers, and other required paperworkProvide pre- and post-care communication and instructionsMaintain accurate patient records, appointment notes, and CRM documentationComplete daily activity and performance reportsAssist with general administrative tasks as neededLight Social Media Support — Secondary PriorityAssist with basic social media scheduling and content supportRespond to comments or messages when neededSupport the practice’s online patient engagement effortsRequirementsProven experience in outbound calling, cold calling, sales, appointment setting, lead generation, or lead conversionExperience converting leads or inquiries into booked appointments or consultationsComfortable making a high volume of outbound callsClear, confident, and professional speaking voiceStrong communication and relationship-building skillsAbility to ask effective questions and handle basic objectionsPersistent and organized approach to lead follow-upExperience working toward sales, appointment-setting, conversion, or outbound activity KPIsStrong CRM documentation and lead management skillsExcellent follow-through, sense of urgency, and ownershipSelf-motivated, organized, and comfortable working independently in a remote environmentReliable and interested in a long-term opportunityNice to HaveExperience in healthcare, wellness, weight loss, aesthetics, medical spas, or similar patient-focused environmentsExperience selling or booking consultations for healthcare, wellness, beauty, or elective servicesExperience with GoHighLevel (GHL), Mindbody, Bowtie, Ooma, or similar CRM, scheduling, and phone platformsExperience with patient intake, consent follow-up, patient re-engagement, or pre/post-care communicationHIPAA awareness or previous experience handling patient informationBasic social media scheduling or content management experienceTools & SoftwareGoHighLevel (GHL)MindbodyBowtieOomaCRM and lead management systemsGoogle WorkspaceMicrosoft OfficeBasic RequirementsMust speak and write English clearly and professionally.Must have relevant work experience.Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).Must be available to attend video meetings with camera on when required.Technical RequirementsComputer: Reliable laptop or desktop computer.Internet: Stable high-speed internet connection (minimum 25 Mbps).Audio: Noise-canceling headset.Video: Working webcam for virtual meetings.Workspace: Quiet and professional work environment.BenefitsDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
5 days ago