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Responsibilities
As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.ResponsibilitiesCustomer Success & Relationship ManagementDrive platform adoption and growth through Account Team collaborationBuild strategic relationships with customer IT teams and internal stakeholdersGather feedback and contribute to product improvement initiativesTechnical Support & Problem SolvingLead complex troubleshooting and provide proactive technical guidanceMonitor and maintain system integrations and security configurationsImplement risk monitoring systems and resolve technical issuesSystem Optimization & AnalyticsDesign and implement efficient configuration and routing strategiesAnalyze performance metrics to improve productivity and efficiencyIdentify and enable technical expansion within the customer's roadmapTechnologies You'll Work WithWeb Technologies (e.g., REST APIs, WebRTC, Web Sockets)SIP and Media Streaming TechnologiesMobile Technologies (e.g., Swift, Java, Kotlin)Jira, QuickSight, SalesforceRequirements5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical roleStrong understanding of software and front-end development conceptsProven problem-solving skills with the ability to prioritize tasks effectivelyExperience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)Excellent communication skills, both verbal and written.Ability to articulate technical concepts to non-technical executive audiences.Bachelor’s degree in a relevant fieldBenefitsCompetitive salary and stock optionsProfessional development support (trainings, courses, conferences, books, etc)Access to all the latest tools and equipment you’ll needSports compensation, reimbursement for therapy, counseling sessionsTeam events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)Diversity: 25 countries representedGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.The team’s setupOur team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization.
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