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Responsibilities
About the job: Veradigm seeks an experienced Zuora Billing Architect to join our team and take ownership of our quote-to-cash infrastructure. In this role, you will serve as the subject matter expert on our end-to-end billing ecosystem, spanning Salesforce CPQ, Zuora Billing, and our integrated Professional Services Project & Portfolio Management (PPPM) platform, Kantata.You will work cross-functionally with Revenue Operations, Finance, Sales, and Professional Services teams to design, optimize, and maintain scalable billing solutions that support our growing business.Key Responsibilities: Architect and maintain the end-to-end CPQ → Zuora Orders flow, ensuring clean, reliable data transformation from Salesforce CPQ Opportunities through to Zuora order creation and billing executionDesign and govern Zuora product catalog structures including Rate Plans, Charges, and Amendments to support evolving business models (subscription, consumption, milestone-based)Own the integration architecture between Zuora and Kantata (PPPM), including billing milestone triggers, project go-live date synchronization, and revenue recognition alignmentLead technical discovery, solutioning, and documentation for new billing use cases and product launchesPartner with Salesforce CPQ admins and developers to ensure quote configurations translate accurately into Zuora orders without data loss or mapping errorsDefine and enforce data integrity standards across the CPQ → Zuora → Finance pipelineTroubleshoot and resolve billing exceptions, order errors, and integration failures in a timely mannerDesign, build, and maintain complex Zuora Workflows to automate billing operations and reduce manual intervention, including examples such as:Auto-generating invoices upon order activation or subscription amendmentTriggering payment runs and retries based on invoice status or due date thresholdsAutomating dunning sequences and failed payment notificationsOrchestrating order-to-bill flows when milestones or go-live dates are updated from KantataSyncing subscription state changes (e.g., cancellations, upgrades, renewals) back to Salesforce CPQ recordsScheduling and executing batch billing runs aligned to contract terms or billing periodsDrive system upgrades, sandbox testing, and release management for the Zuora platformBuild and maintain technical documentation, data dictionaries, and integration runbooksEvaluate and recommend enhancements to the billing tech stack as business requirements evolveAbout You: 5+ years of hands-on experience with Zuora Billing, including deep knowledge of the Zuora object model, Order Actions, Rate Plans, and the Zuora APIDemonstrated expertise with Salesforce CPQ, specifically architecting and maintaining the CPQ Opportunity → Zuora Orders integration (e.g., CPQ-X connector, Z-Billing, or custom middleware)Strong understanding of subscription and recurring revenue business modelsExperience designing and troubleshooting bidirectional integrations between Zuora and third-party platformsProficiency with REST/SOAP APIs and integration middleware (e.g., MuleSoft, Boomi, or similar)Ability to translate complex business billing requirements into scalable technical designsStrong analytical and problem-solving skills with a high attention to detailExcellent communication skills — able to present technical concepts to non-technical stakeholdersPreferred Qualifications: Experience with Kantata (formerly Mavenlink/Kimble) or any comparable Professional Services Automation / PPPM platform, particularly around:Billing milestone configuration and triggersProject go-live date synchronization with downstream billing systemsRevenue milestone-to-invoice workflowsFamiliarity with ASC 606 / IFRS 15 revenue recognition principles and how they intersect with billing system designZuora certification (e.g., Zuora Billing Certified or Zuora Revenue Certified)Salesforce CPQ Specialist certificationExperience working in a SaaS or technology services company with complex, multi-element arrangements.Compensation Range:$130,241-$189,502Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.Enhancing Lives and Building CareersVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.Visa Sponsorship is not offered for this position.At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
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