Social Media Marketing Specialist at Just Ask Ava

Job Description - Reservations & Client Support Assistant Reservations & Inquiry Management ● Manage inbound inquiries received through the company website, shared inboxes, Zillow, Airbnb, and other reservation platforms. ● Assist clients with property availability, reservation details, lease information, and general questions throughout the booking process. ● Coordinate new reservations, extensions, changes, and accommodation requests accurately and efficiently. Client Communication & Follow-Up ● Provide responsive and professional communication to corporate, government, and individual clients through email and phone. ● Maintain consistent follow-up on pending inquiries, client requests, documentation, and reservation details. ● Ensure clients receive clear and timely information from their initial inquiry through move-in and throughout their stay. Reservation & Property Coordination ● Monitor property availability and reservation details across internal systems and third-party platforms. ● Coordinate move-in information, extensions, reservation changes, and client requests with the appropriate internal teams. ● Escalate maintenance concerns, emergencies, or on-the-ground property needs to the Property Services team while keeping clients informed. Inbox & Administrative Management ● Manage shared inboxes and communication channels while prioritizing time-sensitive inquiries and requests. ● Maintain accurate records of reservations, client communications, pending items, and follow-ups across company systems. ● Manage multiple clients and requests simultaneously, ensuring commitments and outstanding items do not fall through the cracks. Proactive Operational Assistance ● Anticipate next steps and proactively follow up with clients and internal team members without requiring constant direction. ● Identify unresolved requests or potential issues early and take appropriate action to keep reservations and client needs moving forward. ● Take ownership of assigned inquiries and tasks through completion while maintaining strong attention to detail and organization. Best Outcome of the Role The best outcome is to have a proactive and dependable assistant who takes ownership of reservations, client communication, and follow-ups while ensuring every inquiry and request is handled efficiently. This person should stay ahead of pending items, anticipate needs, and keep day-to-day operations moving smoothly without requiring constant supervision.

Social Media Marketing Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Valentina Rodriguez

Valentina Rodriguez

About Just Ask Ava:

mission:

Job benefits for full-time members:

justaskava.com/

Admin access needed