IT Technician

Scale Nearshoring

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Emma

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Hidden

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Remote (for Argentina residents)

Remote (for Bolivia residents)

Remote (for Brazil residents)

Remote (for Chile residents)

Posted 8 days ago

- Provide technical support to clients via phone, email, or remote sessions. - Troubleshoot and resolve hardware and software issues on client computers. - Assist in the installation and configuration of client servers, workstations, and other IT equipment. - Perform routine maintenance and updates on client systems and network infrastructure. - Manage and monitor client backups and disaster recovery systems. - Participate in project planning and implementation of new client systems and technology solutions. - Document and maintain accurate records of client systems and services. - Keep up to date with emerging IT trends and apply new knowledge to improve client services. - Be available for an on-call rotation. You will keep our client's customers running by resolving hardware, software and Microsoft 365 issues remotely.

Proficient

Active Directory (AD)

Microsoft 365

Microsoft Entra ID

Microsoft Outlook

Microsoft Teams

SharePoint

Troubleshooting

Windows

macOS

Beginner

Networking

2+ years of experience required

Help desk support

Jobs posted: 55

Candidate review speed: ~14 hours

Signalers: 1.6K

User since: Mar 2023

email, and video call, government ID verified

Feedback summarized by AI: Applicants who reached late stages reported a professional, smooth process. While many felt satisfied, others noted a lack of follow-up after initial contact and felt their extensive experience was overlooked despite strict certification requirements.Applicants who didn't reach the late stages reported a positive, efficient, and professional hiring process. They praised the clear communication and structured nature of the interactions. However, some noted the role specifically requires Spanish.

About Scale Nearshoring:

Scale Nearshoring is a nearshore IT staff augmentation company founded in 2014 that connects U.S.-based businesses with highly skilled IT professionals from Latin America. The company provides flexible staffing solutions across areas such as helpdesk, project management, network engineering, systems engineering, and other IT roles. Its approach combines rigorous talent screening, cultural and time-zone alignment, onboarding, and ongoing support to help clients scale their teams efficiently and cost-effectively.

mission:

To help U.S. businesses scale their IT teams with high-quality nearshore talent from Latin America while reducing costs and improving efficiency.

Reputation:

(22)

Jobs posted: 8

Candidate review speed: ~10 hours

Signalers: 205

Domain created: Apr 2024

Feedback summarized by AI: Applicants who didn't reach the late stages reported a positive, innovative, and transparent recruitment process. They praised the clear, relevant guidance, professional engagement, and excellent, fast, and well-structured, direct communication.

scalenearshoring.com/

learn more about Scale Nearshoring

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IT Technician

Emma

Responsibilities

Skills wanted:

Language(s) required:

Valeria Caro Verified

About Scale Nearshoring:

mission:

scalenearshoring.com/

Admin access needed