About NeuroscaleNeuroscale is building the AI recruiting operating system, one unified platform for your entire talent organization, from first touch to hired. Arbi eliminates fragmented workflows, integrates directly with your ATS, and orchestrates AI agents for sourcing, outreach, screening, and candidate intelligence end-to-end. By combining reasoning-optimized models with deep workflow automation, Arbi helps talent teams win more top candidates with dramatically less friction.We’re backed by top operators and investors, and we’re growing fast. Our momentum is further fueled by blue-chip partners and programs, including the NVIDIA Inception Program, the HPE Unleash AI Program, and our active DoD SBIR Phase II award and contract.We are now hiring a Technical Customer Success Manager to own demos, onboarding, and early customer success, and to play a direct role in closing and expanding ARBI deals.The RoleWe are hiring a Technical Customer Success Manager for a highly customer facing, hands on role with one clear objective: help close deals and ensure customers succeed immediately after signature.This role sits at the intersection of Sales, Product, and Engineering. You will partner tightly with Sales to run demos, lead technical validation, and remove implementation friction, then stay involved through onboarding, adoption, and early customer success.You will own how customers experience Arbi, Athena, and Aurora from first demo through value realization. This role is ideal for someone who blends solutions consulting, technical fluency, and strong storytelling, and who thrives on accountability for customer outcomes.What You'll Do & OwnOwn Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next stepsPartner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteriaRun demos independently for multiple buyer personas including recruiting, operations, leadership, and ITDrive technical confidence during sales cycles and help advance deals toward signatureLead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quicklyTroubleshoot issues and guide prospects through real world workflowsSupport and validate common ATS integration patterns and deployment configurationsOwn or co own customer onboarding to ensure a smooth handoff from Sales and fast time to valueLead training sessions, onboarding calls, office hours, and enablement initiativesCreate and maintain enablement materials, best practices, and usage guidanceMonitor usage and adoption to identify risks and expansion opportunities earlySupport integrations with ATS platforms and related HR systemsWork hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflowsTroubleshoot customer issues and coordinate with Engineering when deeper fixes are requiredAct as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactionsSynthesize feedback into clear, actionable inputs for Product and EngineeringBuild a tight feedback loop from customer calls to prioritized product and process improvementsTrack and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicatorsHelp define and evolve customer success metrics as the company scalesWhat Success Looks LikeYou run demos independently and reliably across multiple buyer personasImplementations and ATS integrations are completed with minimal frictionCustomers achieve fast time to value and demonstrate strong early adoptionClear customer feedback themes flow consistently into Product and EngineeringSales cycles move faster due to strong technical confidence and executionWho You Are3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaSProven experience driving pre sales technical workflows such as demos, trials, and POCs and directly influencing deal progressionStrong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environmentsExperience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patternsExcellent verbal and written communication skills with executive presence and strong storytelling abilityThrive in a high-ownership, fast-paced startup environment with evolving prioritiesBonus PointsExperience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHRExperience supporting enterprise customers, security reviews, and implementation constraintsPrior exposure to AI enabled products, automation platforms, or data heavy workflowsWhat’s in It for YouBe a foundational hire shaping how customers experience Neuroscale from day oneWork directly with Sales, Product, and Engineering to influence roadmap and growthZero bureaucracy, high trust, and a strong culture of ownership and executionBase Salary: $100K–$150KPerformance bonus: Quarterly bonuses tied to clear milestones (demos, onboarding, etc)Benefits: Medical, dental, vision, 14-days of PTO accrued annuallyLearning: At least $2,000 per year for courses, events, books, and growth communitiesTools and setup: New macbook, monitor, and a monthly tools budget to run the stack you wantWorkspace: Monthly co-working or home office stipendFlexibility: Remote-first, flexible hours, and work-from-anywhere (digital nomad)Growth path: Clear, fast-track path to a Head of Customer Success as we scale the teamEqual OpportunityNeuroscale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, identities, and walks of life — including but not limited to race, gender, age, religion, sexual orientation, and disability status.
12 days ago