You'll be the first point of contact for customers reaching out to book with them — and your ability to turn a conversation into a confirmed reservation is what makes this role crucial. Concretely, you will: Manage hotel bookings through their Property Management System (PMS) and Channel Manager, ensuring accuracy and efficiency across all reservations. Handle inbound inquiries across email, phone, and WhatsApp — responding promptly, professionally, and with the kind of warmth that turns a curious traveler into a loyal guest. Own the full quote-to-booking journey: receive requests, craft compelling and accurate offers, follow up proactively, and close with a high conversion rate. Identify upselling and cross-selling opportunities naturally within each customer interaction, maximizing revenue per booking without compromising the experience. Analyze your own workflows and the tools at your disposal, and proactively propose improvements — including AI-based solutions — to reduce response times and increase booking conversion. Collect and relay customer feedback to the broader team, acting as the voice of the customer internally to help them continuously raise the bar on their product and service.

Sales and Reservation Specialist

Responsibilities

Skills wanted:

Language(s) required:

Jeremy Hobbs

About Work for Impact:

mission:

www.workforimpact.com/

Admin access needed