Sr. Technical Support Engineer at ScienceLogic | Torre
Sr. Technical Support Engineer
Report
ScienceLogic

Sr. Technical Support Engineer

ScienceLogic
Posted by
Esteban Arriaga
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation USD70k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• Acts as a Tier 2 escalation point for advanced customer issues • Assists with all support cases during periods of heavy volume • Leads support efforts for customers who have been determined to have Critical value • Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success • Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned • Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams • Acts as a subject matter expert in more than one area of the product • Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations • Proactively looks for ways to improve processes and innovate the support experience • Builds relationships and partnerships with other ScienceLogic teams • Mentors and trains new team members • Proactively shares information and expertise regarding recent fixes, and best practices • Provides on-call and shift coverage as required
This job opening is closed.