Mid Market Customer Success Manager at Envoy | Torre
Mid Market Customer Success Manager
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Envoy

Mid Market Customer Success Manager

Envoy
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Full-time

Legal agreement: To be defined

Compensation
USD106k - 123k/year
location_on
Hybrid (Denver, Colorado, United States)
Posted over 2 years ago

Responsibilities

- Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe. - Envoy provides a simple way to manage complex safety, security, and compliance needs across all workplace locations. - Envoy's platform offers smart, automated solutions to common workplace problems, freeing up unused space and eliminating repetitive tasks. - Envoy's technology fosters community and togetherness by making it easy for teams to coordinate working onsite. - Envoy's platform provides accurate, comprehensive, and unified workplace data to make informed business decisions. As a Mid-Market Customer Success Manager at Envoy, you will play a pivotal role in ensuring our valued customers achieve their desired outcomes. Your focus on building strong relationships, understanding customer needs, and identifying growth opportunities will be essential. You will collaborate closely with cross-functional teams and manage accounts across the customer lifecycle, from implementation to adoption to renewal. This is a full-time position based in Denver, Colorado, with hybrid work on Tuesday-Thursday. If you are passionate about delivering exceptional customer experiences and have expertise in post-sales customer lifecycle management, we encourage you to apply and join our team at Envoy. Responsibilities: - Efficiently manage accounts across the customer lifecycle, from implementation to adoption to renewal - Ensure success plans and metrics are in place with each customer to help them achieve business value with Envoy - Identify customers with low usage or high risk, and help drive higher adoption, account health, and retention - Leverage tools and technology to deliver value to multiple accounts through email campaigns, trainings/webinars, new collateral, and office hours - Identify expansion opportunities within the account base and work with AEs and RMs to win these opportunities - Be the Voice of the Customer by driving escalations to resolution and gathering and managing product feedback requests - Maintain updated account records and accurate retention forecasts
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