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Responsibilities
🦾 Responsibilities:
🔹 Provide level 1 and level 2 support for IT and end-users.
🔹 Integrate corporate applications into the company environment.
🔹 Efficiently support all applications by monitoring Slack IT issues throughout the workday.
🔹 Coordinate with systems administrator to release applications in appropriate environments.
🔹 Develop and maintain tools to enhance the end-user service level and facilitate support tasks.
🔹 Write and update information system documentation and procedures.
🔹 Update and maintain user incidents and production changes when needed.
🔹 Support the lead validation specialist team, performing this role during the times when you're not assisting with any applications support tasks (if applicable).
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