Customer Success Manager at PagerDuty | Torre
Customer Success Manager
PagerDuty
PagerDuty

Customer Success Manager

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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (Chile)
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Posted over 1 year ago

Responsibilities & more

PagerDuty is a global leader in digital operations management, revolutionizing how critical work gets done and powering the agility that drives digital transformation. The company is committed to inclusion and diversity, with a focus on creating a work environment where everyone can thrive. PagerDuty is a Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top-rated product on TrustRadius and G2. PagerDuty is looking for a Customer Success Manager to ensure that customers are successful in their use of the company's services throughout their lifecycle. The ideal candidate will have a Bachelor's degree in a technical field, previous experience in a customer-facing role, and the ability to build relationships with decision-makers and champions across their book of business. They will also be responsible for onboarding, configuration, and ongoing product adoption, as well as identifying accounts that are likely to churn and creating engagement strategies for high-risk accounts. The role requires excellent presentation, written, and verbal communication skills, as well as the ability to work well under pressure and prioritize tasks effectively. The company offers a competitive salary, comprehensive benefits package, flexible work arrangements, and a supportive work culture that values inclusion and diversity. Responsibilities: - Assist assigned customers with onboarding, configuration, and ongoing product adoption - Build relationships with decision-makers and champions across the book of business - Identify accounts likely to churn and create engagement strategies for high-risk accounts - Assess customers that have been lost or churned, identifying reasons for churn and building a strategy to win them back - Make customers wildly successful at the work they do by leveraging the PagerDuty platform
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