Specialist, Service Coordination
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Full-time
Compensation USD26.3/hour
Posted about 3 years ago
Responsibilities
Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.
In covering a broad range of duties, the emphasis of this position is to conduct and complete the Intake and other required assessments, and to identify and coordinate the service needs for all individuals requiring vision rehabilitation services. This position provides functional expertise within the provision of vision rehabilitation services, using the client management system application.
Responsibilities:
- Conducts intake primarily by phone, with individuals requiring vision rehabilitation services and develops a service plan and makes appropriate referrals.
- Ensures client needs are identified through appropriate use of the intake assessments.
- Identifies and assigns the required Services and Interventions.
- Flags urgent/critical client situations to Operations Manager or other designated staff.
- Provides appropriate follow up with clients to help ensure service quality standards are met.
- Serves as a point of contact for clients by responding to clients enquiries through their journey with VLRC.
- Conducts exit interview with clients.
- Records all required data into the client management system in a timely manner, consistent with VLRC standards, including visit/time spent in service provision.
- Manages caseload in an effective and efficient manner.
- Responds to inquiries on services/programs and community resources.
- Initiates external referrals when appropriate.
- Builds relationships and partnerships with external stakeholders, partners, including local groups/agencies.
- Provides appropriate support and consultation to individuals, clients and their families.
- Contributes as part of multidisciplinary team.
- Utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion.
- Provides timely delivery of intake and assignment of appropriate services/interventions for each client.
- Ability to creatively and quickly problem solve to respond to unique individual needs.
- Participates in service evaluation and program planning processes, as needed, to maintain and improve service outcomes.
- Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks.
- Consults with supervisor on issues that are more complex or may require approval.
- Exercise's judgment and tact when working with individuals and knows when to elevate issues to the next level such as referring unusual client needs to appropriate person for service planning.
- Committed to maintaining privacy and confidentiality.
- Takes initiative to keep abreast of new and changing community resources and VLRC policies & procedures.
- Facilitates and enhances team efforts on a professional level and shares specialized knowledge, resources, experience, concepts and skills.