Technical Product Manager at Deskpro

Deskpro helps to bring better online customer service to millions of people. Some of our customers include Apple, Microsoft, Valve, P&G, Samsung, Freelancer, HMRC & the NHS. Our award winning helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. We are looking for an ambitious Product Manager with 4+ years B2B product management experience to shape the future of our software and help us scale the business through a new stage of growth. Working closely with the CEO, you will work cross-functionally to manage new features and improve current ones, being responsible for new feature projects from idea to launch. Responsibilities: - Making important product decisions and taking features from idea to completion - Defining and articulating the product strategy and roadmap to stakeholders - Managing new software projects across both the development and design teams to get features built and released - Prioritising between short term wins and longer term strategy - Improving our software product, collaborating with different teams, working across the whole lifecycle of a feature from idea to release - Selling new product ideas and features internally as well as externally - Researching, investigating understanding which features / components would be good to add to Deskpro & writing business cases to present to the team - Leading the developer & design teams in executing its agile processes, seeking to optimise these as you go - Helping your team to build, deliver, measure, learn at a fast pace

Technical Product Manager

Responsibilities

Skills wanted:

Language(s) required:

About Deskpro:

mission:

Job benefits for full-time members:

www.deskpro.com/

Admin access needed