Customer Service Representative Costa Rica at Bellota Labs | Torre
Customer Service Representative Costa Rica
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Bellota Labs

Customer Service Representative Costa Rica

Bellota Labs
Emma
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You will ensure game integrity and player trust for a global poker product.
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Full-time

Legal agreement: Employment

Compensation
USD26k - 40k/year
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Remote (for Costa Rica residents)
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Posted 6 months ago

Requirements and responsibilities

What You’ll Do:Customer Support: Respond to player inquiries via email with timely, professional, and effective resolutions — always upholding our standards of game integrity, compliance, and security.KYC and Verification: Perform detailed customer verifications and ensure compliance with regulatory requirements.Problem-Solving: Handle complex or escalated issues with professionalism and focus on delivering excellent service.Collaboration: Work closely with internal teams focused on game integrity, compliance, and security to address and resolve customer concerns.Process Adherence: Follow established workflows and provide input on improving procedures to enhance customer satisfaction.Requirements:Based in Costa RicaFluent English required – both written and verbal.Weekend availability is mandatory – this role includes regular weekend shifts.Strong communication and writing skills are essential.3+ years of experience in customer service, ideally within gaming, tech, or online services.Familiarity with KYC, compliance, and account security best practices.Comfortable using CRM platforms and support tools.Detail-oriented with a passion for delivering exceptional customer experiences in a fast-moving environment.What Sets Bellota Labs Apart?Professional Growth: Be part of a company where your contributions matter and opportunities to learn and grow are constant.Global Mission: Join a team building a world-class poker product used by players around the world.Supportive Culture: Work with a collaborative and innovative group that values curiosity, creativity, and excellence.Great Benefits: Competitive pay, paid leave, and PTO for full-time roles.Salary Range$26,000 - $40,000 a year
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