About Puppy Sphere:Welcome to Puppy Sphere, we are a high-growth startup redefining the wellness category through puppy therapy! We’re on a mission to bring people together in welcoming spaces where the gentle power of puppies helps them slow down, boost their mood, and return again and again.As North America’s original puppy yoga company, we’ve built a community of over 400,000 people, making puppy therapy part of their everyday wellbeing ritual. We’ve partnered with global brands including the NBA, TikTok, and Google to bring the gentle power of puppies to even more workplaces, events, and communities!If you’re excited by growth, impact and care deeply about people, animals, and raising the bar in everything you do - we’d love to hear from you!Job Description:The Director of Operations owns operational execution, stability, and leadership across all Puppy Sphere markets. This role is responsible for ensuring company decisions are implemented with clarity and consistency, teams are effectively led and supported, and systems are built, optimized, and enforced.As the day-to-day operational leader of the business, the Director of Operations drives accountability, operational discipline, and performance across all studios and markets, enabling the COO to focus on long-term strategy and growth, while ensuring the business runs safely, efficiently, and at scale.This is a full-time remote role, located in North America. EST Hours are required.Some travel and weekend work is required in this role.Job Requirements:Operational Leadership & Management ExcellenceServe as the primary leader for regional and city Operations Managers, setting clear expectations, enforcing accountability, and elevating management quality across the organizationActively identify and address management gaps, performance risks, and breakdowns in execution before they escalate into larger issuesLead with clarity and confidence, ensuring leadership decisions are understood, supported, and consistently executed across teamsMaintain visibility into event team health and performance through Operations Managers, stepping in directly or directing corrective action when trust, execution, or standards begin to break down.Execution of Company Strategy & Leadership DecisionsOwn the implementation of COO and leadership-driven initiatives across OperationsTranslate strategic direction into clear operational plans, timelines, and execution expectationsProactively identify execution risks, barriers, and gaps, and ask the right questions of leadership early to ensure clarity, alignment, and successful outcomesAct as a unified and confident voice of leadership across regions and teamsEnsure alignment and consistency in how decisions are communicated and executed across marketsProject Ownership & Operational Systems BuildingIndependently lead cross-functional operational projects from scoping through rolloutBuild end-to-end operational processes, including documentation, training, enforcement, and adoption trackingEnsure projects are implemented operationally, not just designedConduct structured post-mortems on completed initiatives to assess outcomes, identify gaps, and drive continuous improvementAnimal Welfare Oversight & Cross-Department LeadershipOversee the Animal Welfare function within Operations, ensuring welfare standards and protocols are consistently followed across all marketsMaintain regular working touchpoints with the Animal Welfare team to ensure clarity, resourcing, and execution supportPartner with leadership to build, implement, and operationalize new processes as neededLead coordination between Operations and Animal Welfare during incidents, escalations, or emergency situationsStudio Operations & Landlord ManagementOwn studio quality control across all markets, ensuring each location consistently follows the company’s customer experience blueprint, operational standards, and brand expectationsEstablish and enforce regular studio quality checks, including in-person audits and structured reviews, to identify gaps in execution and customer experienceEnsure findings from quality checks are translated into clear corrective actions, ownership, and follow-through by Operations ManagersMaintain visibility into recurring studio-level issues and proactively drive improvements to protect the customer experienceTraining, Development & Performance ManagementOwn the training and development of Operations Managers and operational leadership rolesEnsure managers are equipped to lead teams, manage performance, and uphold company standardsDrive consistent performance tracking, feedback loops, and corrective action when neededFinance Partnership & Operational Financial OwnershipPartner closely with the Finance team to translate financial goals into operational plans and executionOwn operational financial discipline across markets, ensuring budgets, cost targets, and financial tradeoffs are understood and upheldLead regular financial reviews with Operations Managers to identify risks, variances, and corrective actionsCollaborate with Finance on forecasting, cost modeling, and financial impact assessments for operational initiatives and expansionEnsure financial considerations are embedded into operational decision-making and project planningExpansion & Market ReadinessLead operational readiness for new market launches, including staffing, training, and execution planningEnsure new locations launch with strong operational foundations and leadership preparednessSupport venue sourcing and launch logistics as needed to ensure successful openingsMarketing Visibility & Cross-Functional AlignmentMaintain visibility into local marketing initiatives executed in partnership with Marketing and Operations ManagersEnsure operational feasibility and execution alignment for marketing initiatives at the city levelAct as the operational point of accountability for cross-functional initiatives impacting studio performanceRequired Qualifications:7+ years of senior operations leadership experience in multi-location, high-growth environmentsProven ability to lead managers and elevate management performanceDemonstrated ownership of complex operational systems and cross-functional initiativesStrong project management experience with full lifecycle ownershipExperience managing budgets, P&Ls, and operational KPIsHigh emotional intelligence, decisiveness, and leadership presenceComfortable operating in fast-paced, ambiguous environmentsAbility to travel frequently and support weekend operationsWhat Success Looks Like in This Role:Operations teams are confident, supported, and clearly ledManagers execute consistently without hesitation or ambiguityOperational issues are identified early and resolved decisivelySystems are built proactively and adopted company-wideTrust is maintained across event teams through strong leadershipThe COO is able to focus on strategy, growth, and long-term prioritiesYour Traits:Exceptionally strong people manager with high standards and follow-throughConfident executor who supports leadership decisions and leads with convictionProcess-builder who takes ownership and drives solutions independentlyCalm, credible leader in high-pressure or emergency situationsDeeply aligned with company values, brand standards, and animal welfare missionPerks:🚀 Join a fast-growing startup with upward mobility.🏡 Remote work flexibility around the world.⏱️ Flexible working hours, we trust you to manage your own time.🏝️ Annual Team Retreat.🧘 Unlimited complimentary puppy yoga classes for you, family and friends.🎟️ Attend networking and unique invite-only events in your city and beyond.✨ Opportunity to work with celebrity clients and industry giants (recent clients : NBA, TikTok, and Google).We’re so grateful for your interest in joining the team here at Puppy Sphere! Due to the high number of applications we receive, we may not be able to personally reach out to everyone, but please know we truly appreciate the time and effort you’ve taken to apply ❤️
