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Posted 5 months ago
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OverviewforeUP provides the industry's best software for managing golf courses. We prove it every year by growing quicker than any other company in the space and servicing the most well-known courses around the nation. We run every aspect of a club including the restaurant, the reservation system, the pro shop, and retail store, their marketing, CRM, and member billing. Our strength is in the breadth of solutions we provide and our drive is to make it easier for these small club owners to provide the best experience.The Payment Solutions Specialist overviewThe Payment Solutions Specialist will support the execution of payments, transactions, service requests, administrative activities, and processes for our Payment clients. The Payment Solutions Specialist will provide day-to-day delivery of critical payment processes and servicing activities in connection with our Payments Solutions. Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization to achieve business results, and deliver exceptional customer experience. We are looking for someone who is driven, enjoys a challenge, has a solid background in basic accounting fundamentals, enjoys and can successfully navigate the details, and has a passion for working with others (customers, internal staff and external networks, processors, and vendors) to achieve success.Responsibilities & DutiesSupport / EducationMaintain full product knowledge by engaging in product release information along with any new products or services offeredTroubleshoot & support the Payments solutionCollaborate with 3rd party processing partners with regards to product issues, proactive communication and product feedbackCollaborate and consult with our Public & Private courses and other Support Team Members to resolve systemic problems that need to be fixed globally.Manages internal communication regarding any escalated support issues or outagesAssist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing.Assist in creating internal and external product documentationProvide on-call escalation support one weekend a monthClient Relation / AdoptionAct as trusted advisor for our clients by prioritizing topics relevant on a quarterly basis and executing timely communication plans.Identify professional services expansion opportunities with existing clients.Be an advocate for, and help ensure that our customers receive value from their investment with our CompanyProactively identify customers that are not fully utilizing the software to get them on a track for success and adoption.Identify at risk customers using data and implement plan to retainQUALIFICATIONS AND EXPERIENCEBachelor’s degree in Business Administration, Accounting, Finance, or Economic preferredAptitude for learning online payment solution that is part of our technology as well as comfortable with trouble-shooting networks and mobile devices.Knowledge of financial processes such as budgeting, forecasting, financial consolidations, month-end close processes, and general reporting.Highly effective communication, time management and organization skillsAbility to creatively resolve client concerns and issuesProcess oriented and able to multitask, and keep up in a fast-paced environmentAbility to deep-dive software applications and become technically proficient.Strong communication skills to internal and external audiences, technical and non-technical people, and to various levels in an organization.Team-oriented, with a willingness to roll up your sleeves to dissect a problem, synthesize options and deliver a solution to the client.Very organized, strong time management and the ability to manage competing priorities across multiple projects.Knowledge of communication principles, media, and marketing techniquesClubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex, gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Important Notice Regarding Email Communication from Clubessential HoldingsPlease be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com.We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address.If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com.Your security and trust are important to us.
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