Customer Service and Sales Rep for Sauna & Wellness Ecom-Store at Premium Saunas | Torre
Customer Service and Sales Rep for Sauna & Wellness Ecom-Store
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Premium Saunas

Customer Service and Sales Rep for Sauna & Wellness Ecom-Store

Premium Saunas
Posted by
Carlos Castro
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(82) info
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You'll drive customer success and operational excellence, shaping growth through autonomous sales and support.
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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Candidate

Base compensation
USD1.1k - 1.3k/month

+ Commissions (~ USD200 /month)

+ Bonuses (up to 10% of base compensation)

Non-negotiable
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Remote (anywhere)
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Posted 3 months ago

Requirements and responsibilities

We are looking for a highly disciplined, autonomous, and experienced Sales & Customer Operations Specialist to join our growing team. This role combines inbound sales, customer support, and operational coordination. You will be responsible for managing customer interactions from first contact through order fulfillment and post-sale follow-up. We are building structured systems and expect team members who can operate independently within clear procedures. Responsibilities • Answer and manage inbound and outbound calls • Respond to emails, chats, and SMS inquiries • Create and send detailed quotes using internal systems • Follow up consistently on open leads • Assist customers with placing, updating, or modifying orders • Coordinate with vendors for order updates, cancellations, and issue resolution • Escalate complex situations internally when needed • Maintain accurate records in CRM systems Requirements • C1 or C2 English proficiency (near-native fluency required) • Clear and professional speaking voice with minimal accent • 2+ years experience in sales and customer support • Strong Shopify experience (orders, draft orders, edits, refunds) • Excellent written communication skills without relying on AI tools • Highly organized and disciplined • Able to follow structured processes • Self-managed and proactive • Stable high-speed internet connection (minimum 100 Mbps download) • Quiet work environment Experience in sauna, wellness, home improvement, or high-ticket products is a plus. This is a remote position, you will be expected to operate during EST business hours. What We Offer • Competitive base compensation • Performance-based incentives • Growth opportunity within the company
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