Our people are our greatest differentiator at Second Nature. To build an industry-changing business, we don’t just need talent; we need an environment where high standards, continuous improvement, and customer obsession are the default.Excellence is not a destination; it is how we show up every day.About UsToday, we live in a world where everything has become convenient. Convenience isn't a luxury, it's an expectation.That's why we've built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.We're passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.About the roleSecond Nature helped define resident experience as a category in property management. 2,500+ property management companies run on our platform, we've delivered over 2 million resident experiences, and we've been named NARPM Affiliate of the Year seven times.Our experience surfaces touch Resident Onboarding, the Resident Benefits Package and the services inside it; Maestro™, our experience orchestrator; and the internal tooling our operations teams run on.AI is now part of how we build. We want a design leader who uses that speed and still defends a high bar of what great design, content and interaction looks like.You will lead content and user experience, reporting to the VP of Product, managing a team of 4-6 across product domains and strategic initiatives. We work in the "Product Trio" model, and your team embeds into the leadership structure of each team it works with.This role is a strategic player-coach position (roughly 80% leadership & team development, 20% hands-on strategic design direction). Your hands-on contribution focuses on high-level framing, experience architecture, and driving design sprints for ambiguous, high-stakes new product surfaces.What you'll be responsible forThe Experience Vision. A cohesive UX strategy and North Star for the Resident Experience Platform, aligned to company and product strategy.Design Culture. Critique that improves the work, cross-functional collaboration, and knowledge sharing. You raise the UX bar across the whole company through coaching, workshops, and design share-outs, not just inside your team.The team's growth & development. Hiring, Growth plans, leveling, compensation conversations, and feedback delivered early enough to be useful.A design portfolio of your own. Named strategic projects, carried end to end.The Design System. Tokens, patterns, accessibility standards, governance, and an adoption number you report on.The Research Practice. Who we talk to to drive the most leverage, how often, and how evidence reaches a decision.Content Design. Supporting the practice alongside interaction and visual craft.The AI UX/Content operating model. Tooling, risk tiering, guardrails, and demonstrable examples that show whether it's meeting outcomes.What success looks likeWithin 90 days. Know each designer's strengths and blind spots, with growth plans established. Publish a design coverage map and finish a design system audit with a component inventory, adoption baseline per surface, and the biggest sources of drift ranked by cost.By six months. Design system adoption up on net-new UI across resident and property-manager surfaces. A research cadence with residents and property managers that produces evidence teams cite in decisions. Published risk-tiering criteria, with a measured split of async versus full review and a rework rate you watch. Your first strategic project delivered.By twelve months. Measurable movement on resident onboarding completion, move-in satisfaction, and support deflection, along with a fourth metric you and the domain product leads agree on. Lower time-on-task across our highest-volume internal operations workflows. A shorter path from problem framing to testable prototype, with rework flat or down.About you8+ years in digital product UX, with 3+ years managing designers directly.Current craft. You still design, and you can show recent work you made yourself.Evidence you grow people. We'll ask you to name someone you leveled up, what you did, and where they are now.Design systems at the architecture level.The ability to look at a body of UX or content work and say what's strong, what's derivative, and what level it maps to.Measurement. You define the metric before the work starts, instrument it, and change course when it moves the wrong way.Executive communication. You can put UX strategy, tradeoffs, and outcomes in front of the exec team.Research leadership. You can build a practice: a repeatable cadence of talking to residents and property managers, usability testing before launch, behavioral data used to decide.A position on AI and design, covering both the product surface and your team's own practice.Hands-on with AI tooling. Prototyping, content, research synthesis, or design-system compliance on real shipped work.You don't hold your biases too closely, and you know when to compromise.Range across consumer and operator design.Remote Work StatementThis position is a remote-first, work from home position.To be successful in a remote work role at Second Nature you must:Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job dutiesHave a quiet, professional, distraction-free environment in which to complete your workHave access to your own reliable high-speed internet connectionAttend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)Why Second Nature?🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan📍 Location: Work Remotely from anywhere in the US📆 Flexibility: Open PTO and sick days🤩 Culture: Diverse, inclusive, supportive, and growth-focused🚀 Growth: Be part of a fast-growing team building a new category and making a real difference💻 The Product: Award-winning, customer-loved platform that truly delivers on our missionCompensation Range: $170K - $180K
22 days ago