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Responsibilities
ABOUT THE ROLE:The Director, Digital Consulting – Transformation is a senior consulting leader who serves as the named Digital Account Lead for an assigned portfolio of strategic accounts, while bringing a distinctive specialization in enterprise transformation strategy, operating models, business cases, and complex program mobilization.This role is part of Trace3's Digital Account Lead leadership model. The Director leads assigned strategic accounts by owning the integrated Digital Consulting strategy, executive relationships, responsible growth, engagement health, delivery quality, escalation management, value realization, and reference ability. The Director brings a distinctive Transformation domain spike while orchestrating the full strength of Trace3 across Digital Consulting, Regional Account Leaders, Business Units, practices, partners, and delivery teams.WHAT YOU'LL DO: Own account growth, executive relationships, and delivery quality for assigned strategic accountsBuild and operationalize a comprehensive account view, including stakeholder maps, initiative maps, account maturity, relationship health, pursuit history, and whitespace opportunitiesConvert isolated engagements into multi-domain, multi-outcome transformation programsServe as the named Digital Account Lead for assigned strategic accounts and act as the senior Digital Consulting owner for the overall client outcomeBuild and maintain the account strategy, executive relationship plan, account roadmap, opportunity priorities, and cross-domain expansion thesisOriginate, qualify, shape, and advance pursuits that align to client priorities and available delivery capabilitiesOrchestrate Regional Account Leaders, sales teams, domain specialists, practice leaders, Business Units, partners, and delivery leaders around one integrated account strategy and client experienceMaintain sufficient proximity to every active engagement to independently understand delivery health, client sentiment, scope, financial position, major dependencies, risks, solution integrity, and progress toward the business caseEstablish a risk-based oversight cadence and participate directly in working sessions, quality reviews, steering forums, solution reviews, and client meetings at the level necessary to form an independent view rather than relying solely on summarized reportingServe as the senior Digital Consulting escalation owner for assigned accounts by establishing the facts, aligning the recovery team, clarifying decision rights, communicating transparently, and driving a time-bound stabilization plan when material delivery or client-confidence risks emergeConfirm that delivered work remains aligned to the intended business case, architecture or solution intent, adoption plan, and measurable outcomesConvert successful approaches, delivery lessons, recovery patterns, and account insights into reusable offerings, playbooks, standards, reference patterns, and intellectual property for broader practice adoptionBring in peer Directors and specialists when another domain is required. On accounts led by another Director, operate as the domain lead within the named Digital Account Lead's account strategy and governance modelPortfolio, Program, and Delivery ExcellenceOversee complex, multi-workstream programs; champion project management excellence, set quality expectations, and ensure governance, risk management, and value realizationLead executive communications and steering forums; maintain transparent visibility into scope, schedule, budget, RAID, dependencies, decisions, and benefitsEstablish and maintain governance structures that clarify scope, assumptions, dependencies, decision rights, escalation paths, value measures, and risk ownership across complex engagementsMaintain portfolio financial performance, including forecasting, margin, and investment trade-offs, within approved budgetsBuild business cases that connect transformation recommendations to measurable value drivers, investment requirements, delivery trade-offs, benefits realization plans, and executive decision pointsPartner with Enterprise Architecture and Industry AI Directors when delivery assurance or recovery requires technical, architectural, AI, data, governance, or domain-specific intervention People Leadership and Practice MaturityLead, mentor, and develop high-performing consulting teams; set expectations, provide feedback and coaching, and support promotions and successionEvolve methods, playbooks, and delivery toolkits; drive continuous practice improvementCreate leverage by codifying consulting methods, delivery patterns, executive narratives, and reusable assets for broader practice adoption QUALIFICATIONS & INTERESTS:Bachelor's degree (Master's preferred) in Business, IT, Computer Science, Engineering, or related field12+ years in management or technology consultingDemonstrated account ownership, revenue growth, and program delivery across technology transformationsProven success leading executive pursuits and crafting proposals, SOWs, and LOEs; consistent attainment of revenue and margin targetsPractical knowledge across technology domains, including cloud platforms, infrastructure, cybersecurity, business applications, software development and integration, AI, and platform engineeringExecutive presence with strong written, verbal, and presentation skills; ability to influence diverse stakeholders and lead steering-committee forumsDemonstrated ability to lead structured consulting methods across discovery, current-state assessment, future-state design, roadmap development, business case creation, program planning, risk identification, and executive readout developmentPeople-leadership experience building consulting teams and a culture of feedback and performance Certifications that strengthen delivery and consulting rigor, such as PMP, PgMP, Agile, Prosci, ADKAR, ITIL, or similar credentialsExperience shaping transformation programs in one or more priority industries such as healthcare, financial services, public sector, technology, manufacturing, or other complex enterprise environmentsExperience building account playbooks, executive briefings, transformation diagnostics, maturity assessments, reusable assets, or packaged consulting offeringsOur CommitmentAt the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.The PerksComprehensive medical, dental and vision plans for you and your dependents401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term DisabilityCompetitive CompensationTraining and development programsMajor offices stocked with snacks and beveragesCollaborative and cool cultureWork-life balance and generous paid time off
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