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Responsibilities
Mission:
- Help people find the right place for their event.
Role Overview:
- Venyrs helps event venues grow through software, sales and meaningful relationships.
- The company is looking for a remote Venue Sales Representative to support Jemima Event Venue.
- This is an inbound, consultative sales role.
- Responsibilities include calling and following up with people who have enquired about the venue, helping them arrange and attend a tour, and following up after the tour to facilitate a booking.
- The focus is enquiry-to-booking conversion and a professional client experience.
- Cold-lead sourcing and on-site event setup or operations are outside this role.
Key Responsibilities:
- Understand each enquiry by calling inbound leads and returning missed calls.
- Ask about the event type, preferred date, guest count, budget, priorities and questions.
- Listen carefully, document what matters and help the client understand the next step.
- Explain verified venue options, including approved packages, availability, policies and booking process.
- Give clear, accurate information and answer questions within your knowledge.
- Check with the venue team when something needs confirmation.
- Do not invent amenities, discounts, availability, policies or promises.
- Facilitate tours by helping interested clients choose a suitable tour time in the correct venue calendar, coordinate with the venue team and confirm appointment details.
- Maintain accurate records of bookings, reschedules and cancellations.
- Make useful pre-tour calls to learn more about the client’s event, understand their needs and decision process, answer questions and help them prepare for their visit.
- Confirm attendance, explain what to expect using approved information and resolve or escalate anything that could prevent them from attending.
- Support decisions after the tour with timely post-tour calls to learn how the visit went, clarify remaining questions, understand objections and help the client evaluate the venue.
- Discuss verified options, agree clear next steps, ask for the booking when appropriate and follow through on the signed agreement and deposit process.
- Coordinate with management whenever approval or additional support is needed.
- Follow through consistently using calls, SMS and email thoughtfully and professionally.
- Personalize follow-up to the conversation.
- Follow up with no-shows, cancelled tours and undecided prospects and record a clear outcome or next action.
- Keep the CRM dependable by updating stages, conversation notes, lead ownership, tasks and dated next steps.
- Track the funnel from enquiry to tour scheduled, tour attended, signed agreement and cleared deposit.
- Keep booking attribution clear so completed outcomes can be verified.
- Own measurable outcomes by sharing daily progress, open follow-ups and blockers.
- Review tour attendance and booking conversion, learn from feedback and suggest practical improvements.
- Raise issues early with evidence and proposed solutions.
Requirements:
- Strong written and spoken English and a warm, confident, professional phone manner.
- Careful listening, useful questioning and the ability to guide a conversation without pressuring or misleading the client.
- Organization, attention to detail, calendar discipline and reliable follow-through.
- Comfort with constructive feedback, accurate reporting and taking responsibility for your work.
- Sales, appointment-setting, booking or customer-service experience is preferred.
- Event-venue or hospitality experience, and GoHighLevel or a similar CRM, are advantages.
Work Arrangement:
- Remote, for applicants based in the Philippines.
- Part-time, 20 hours per week.
- Working days and specific coverage times will be agreed during the hiring process.
Compensation:
- Base pay: CAD$5 per hour.
- Booking bonus: CAD$25 for each appointment attributable to your work where the prospect both attends the venue tour AND completes a venue booking.
- A completed booking requires a signed agreement and cleared deposit, supported by accurate CRM attribution.
- Tour attendance alone does not earn the bonus.
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