Account Manager – Medical Tourism
About PlacidWay:
PlacidWay is a global medical tourism marketplace connecting patients with hospitals, clinics, doctors, and healthcare providers across 60+ countries.
We help patients explore treatment options and connect with suitable healthcare providers. Our Account Management team works closely with providers to strengthen partnerships, improve patient engagement, increase conversions, and grow business through the platform.
About the Role
We are looking for a proactive and results-oriented Account Manager to manage relationships with healthcare providers and partners on PlacidWay.
You will be responsible for managing assigned provider accounts, monitoring patient leads and cases, ensuring timely follow-up, resolving issues, and identifying opportunities to improve provider engagement, conversions, and revenue.
This role is ideal for someone who combines account management, customer success, sales, relationship management, and strong follow-up skills.
Key Responsibilities
* Manage a portfolio of healthcare providers, clinics, hospitals, and medical professionals.
* Build and maintain strong relationships with assigned providers and act as their primary point of contact.
* Understand provider services, treatment offerings, business goals, and platform activity.
* Monitor patient leads and cases and follow up with providers to ensure timely responses and case progression.
* Identify inactive leads, missed follow-ups, and conversion issues and take appropriate action.
* Work with providers to improve lead response, patient follow-up, and conversion performance.
* Monitor account activity, provider engagement, lead response, conversions, and overall account performance.
* Handle provider concerns, complaints, and escalations and coordinate with internal teams when required.
* Identify opportunities to increase provider engagement, retention, account growth, and revenue.
* Recommend relevant PlacidWay services and opportunities based on provider needs.
* Maintain accurate CRM records, communications, follow-ups, and account information.
* Build long-term partnerships and proactively address issues that may affect provider satisfaction or retention.
What We're Looking For
*2–4+ years of experience in Account Management, Customer Success, Client Relationship Management, B2B Sales, Business Development, or a similar role.
* Experience managing multiple clients, accounts, or business relationships.
* Strong customer-facing and relationship-management skills.
* Excellent written and spoken English.
* Strong follow-up, organization, and communication skills.
* Experience working with a CRM and managing leads or pipelines.
* Ability to handle difficult customers, complaints, and escalations professionally.
* Strong problem-solving and negotiation skills.
* Commercial mindset with an understanding of conversion, retention, and revenue growth.
* Ability to work independently in a remote environment.
Experience in healthcare, medical tourism, hospitals/clinics, online marketplaces, or international client management is a plus.
Remote Requirements
* Reliable laptop/PC and stable internet connection
* Dedicated workspace
* Smartphone for business communication when required
* Ability to work independently and communicate effectively with international providers and internal teams
Why Join PlacidWay?
* Work with a global medical tourism platform
* Fully remote environment
* Work with healthcare providers across international markets
* Develop expertise in account management, customer success, and business growth
* Opportunity for professional and performance-based growth
How to Apply
If you have experience in Account Management, Customer Success, B2B Sales, Business Development, or client relationship management, we would like to hear from you.
Please submit your updated CV/resume highlighting your relevant experience, client management, CRM, sales, and business development background.
